Question 1

As a manager of a 50-person department,Rhea has always heard that there are certain situations that produce more conflict than others.She is interested in learning about these situations so she can carefully read early warnings and take appropriate actions.Which of the following is NOT an antecedent of conflict?

Accepted Answer

A)   Inadequate communication
B)   Organizational simplicity
C)   Decision making by consensus
D)   Unmet expectations
E)   Overlapping job boundariesF) A) and E)
G) D) and E)

Question 2

What is the intent of alternative dispute resolution (ADR)? What are the ADR techniques third parties can take to resolve organizational conflicts,in order of easiest to hardest?

Accepted Answer

The intent of alternative dispute resolu...

Question 3

If Miriam has high concern for self and low concern for others,she is likely to have which of the following conflict-handling styles?

Accepted Answer

A)   Forcing
B)   Avoiding
C)   Obliging
D)   Integrating
E)   CompromisingF) A) and B)
G) A) and E)

Question 4

Excessive conflict can erode organizational performance because of:

Accepted Answer

A)   missed deadlines.
B)   indecision.
C)   lack of creativity.
D)   apathy.
E)   lack of teamwork.F) B) and E)
G) A) and E)

Question 5

Researchers view incivility as a self-perpetuating vicious cycle that can end in violence.

Accepted Answer

A) True 
 B)False

Question 6

What is the main consideration when using devil's advocacy to prevent groupthink in an organization?

Accepted Answer

A)   It makes people overly analytical.
B)   It is too expensive a technique to employ.
C)   It makes people move away from reality testing.
D)   It leads to an individual developing a negative reputation.
E)   It leads to escalation of commitment across multiple decisions.F) C) and D)
G) A) and B)

Question 7

Which conflict-handling style involves active suppression of the issue?

Accepted Answer

A)   Forcing
B)   Avoiding
C)   Obliging
D)   Integrating
E)   CompromisingF) None of the above
G) All of the above

Question 8

Collective decision making is an antecedent of conflict.

Accepted Answer

A) True 
 B)False

Question 9

Tjosvold's cooperative conflict model calls for which of the following desired outcomes?

Accepted Answer

A)   Simplicity
B)   Efficiency
C)   Agreement
D)   Effectiveness
E)   Self-efficacyF) A) and B)
G) A) and C)

Question 10

Traditionally,managers dealt with personality conflicts by either ignoring them or transferring one party.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is considered to be the seeds of personality conflict?

Accepted Answer

A)   Workplace incivility
B)   Competition for limited resources
C)   Collective decision making
D)   In-group thinking
E)   EthnocentrismF) A) and E)
G) C) and D)

Question 12

What is work-family conflict? What are the two forms of work-family conflict?

Accepted Answer

Work-family conflict occurs when the dem...

Question 13

Which of the following conflict-handling styles is also known as problem solving?

Accepted Answer

A)   Obliging
B)   Integrating
C)   Dominating
D)   Avoiding
E)   CompromisingF) A) and B)
G) A) and E)

Question 14

The conflict process unfolds in a context,and can escalate or de-escalate.

Accepted Answer

A) True 
 B)False

Question 15

_____ value captures the social and psychological consequences of negotiations,such as the emotions and perceptions of the process,people,and outcomes.

Accepted Answer

A)   Economic
B)   Conflict
C)   Extrinsic
D)   Subjective
E)   PerceptualF) B) and C)
G) A) and E)

Question 16

Define personality conflict.How can managers and employees deal with personality conflicts? Explain.

Accepted Answer

Personality conflict can be defined as i...

Question 17

All of the following are true of in-groups EXCEPT:

Accepted Answer

A)   in-group members see themselves as a collection of unique individuals.
B)   in-groups see themselves as morally correct and others as immoral.
C)   in-groups see themselves positively and others negatively.
D)   in-groups view outsiders as a threat.
E)   in-group members downplay the differences between their group and other groups.F) D) and E)
G) A) and B)

Question 18

U.S.managers often are culturally characterized as being:

Accepted Answer

A)   harmonizers.
B)   good listeners.
C)   sensitive to others needs.
D)   excessively competitive.
E)   compassionate.F) D) and E)
G) A) and B)

Question 19

Work groups,departments,or organizations experiencing too little conflict tend to be plagued by:

Accepted Answer

A)   lack of creativity.
B)   lack of teamwork.
C)   political infighting.
D)   dissatisfaction.
E)   turnover.F) B) and E)
G) A) and D)

Question 20

In ____,disputing parties agree ahead of time to accept the decision of a neutral arbitrator in a formal court-like setting,often complete with evidence and witnesses.

Accepted Answer

A)   Arbitration
B)   Mediation
C)   Peer review
D)   Facilitation
E)   ConciliationF) A) and D)
G) None of the above

Exam 11: Managing Conflict and Negotiating

What is the intent of alternative dispute resolution (ADR)? What are the ADR techniques third parties can take to resolve organizational conflicts,in order of easiest to hardest?

Correct Answer
verified
The intent of alternative dispute resolu...
View Answer

Researchers view incivility as a self-perpetuating vicious cycle that can end in violence.

Correct Answer
verified

Collective decision making is an antecedent of conflict.

Correct Answer
verified

Excessive conflict can erode organizational performance because of:

Correct Answer
verified

The conflict process unfolds in a context,and can escalate or de-escalate.

Correct Answer
verified

Correct Answer
verified

If Miriam has high concern for self and low concern for others,she is likely to have which of the following conflict-handling styles?

Correct Answer
verified

Which of the following is considered to be the seeds of personality conflict?

Correct Answer
verified

What is the main consideration when using devil's advocacy to prevent groupthink in an organization?

Correct Answer
verified

U.S.managers often are culturally characterized as being:

Correct Answer
verified

Which of the following conflict-handling styles is also known as problem solving?

Correct Answer
verified

Define personality conflict.How can managers and employees deal with personality conflicts? Explain.

Correct Answer
verified
Personality conflict can be defined as i...
View Answer

Tjosvold's cooperative conflict model calls for which of the following desired outcomes?

Correct Answer
verified

Work groups,departments,or organizations experiencing too little conflict tend to be plagued by:

Correct Answer
verified

What is work-family conflict? What are the two forms of work-family conflict?

Correct Answer
verified
Work-family conflict occurs when the dem...
View Answer

All of the following are true of in-groups EXCEPT:

Correct Answer
verified

Which conflict-handling style involves active suppression of the issue?

Correct Answer
verified

In ____,disputing parties agree ahead of time to accept the decision of a neutral arbitrator in a formal court-like setting,often complete with evidence and witnesses.

Correct Answer
verified

Traditionally,managers dealt with personality conflicts by either ignoring them or transferring one party.

Correct Answer
verified

_____ value captures the social and psychological consequences of negotiations,such as the emotions and perceptions of the process,people,and outcomes.

Correct Answer
verified

Exam 11: Managing Conflict and Negotiating

What is the intent of alternative dispute resolution (ADR)? What are the ADR techniques third parties can take to resolve organizational conflicts,in order of easiest to hardest?

Correct AnswerverifiedThe intent of alternative dispute resolu...View AnswerShow Answer

Researchers view incivility as a self-perpetuating vicious cycle that can end in violence.

Correct AnswerverifiedShow Answer

Collective decision making is an antecedent of conflict.

Correct AnswerverifiedShow Answer

Excessive conflict can erode organizational performance because of:

Correct AnswerverifiedShow Answer

The conflict process unfolds in a context,and can escalate or de-escalate.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

If Miriam has high concern for self and low concern for others,she is likely to have which of the following conflict-handling styles?

Correct AnswerverifiedShow Answer

Which of the following is considered to be the seeds of personality conflict?

Correct AnswerverifiedShow Answer

What is the main consideration when using devil's advocacy to prevent groupthink in an organization?

Correct AnswerverifiedShow Answer

U.S.managers often are culturally characterized as being:

Correct AnswerverifiedShow Answer

Which of the following conflict-handling styles is also known as problem solving?

Correct AnswerverifiedShow Answer

Define personality conflict.How can managers and employees deal with personality conflicts? Explain.

Correct AnswerverifiedPersonality conflict can be defined as i...View AnswerShow Answer

Tjosvold's cooperative conflict model calls for which of the following desired outcomes?

Correct AnswerverifiedShow Answer

Work groups,departments,or organizations experiencing too little conflict tend to be plagued by:

Correct AnswerverifiedShow Answer

What is work-family conflict? What are the two forms of work-family conflict?

Correct AnswerverifiedWork-family conflict occurs when the dem...View AnswerShow Answer

All of the following are true of in-groups EXCEPT:

Correct AnswerverifiedShow Answer

Which conflict-handling style involves active suppression of the issue?

Correct AnswerverifiedShow Answer

In ____,disputing parties agree ahead of time to accept the decision of a neutral arbitrator in a formal court-like setting,often complete with evidence and witnesses.

Correct AnswerverifiedShow Answer

Traditionally,managers dealt with personality conflicts by either ignoring them or transferring one party.

Correct AnswerverifiedShow Answer

_____ value captures the social and psychological consequences of negotiations,such as the emotions and perceptions of the process,people,and outcomes.

Correct AnswerverifiedShow Answer

Correct Answer
verified
The intent of alternative dispute resolu...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Personality conflict can be defined as i...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Work-family conflict occurs when the dem...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified