Question 1

Edward is a hardworking employee at Holmes Community Credit Union who has never been complimented or rewarded by his boss for doing his work well.As a result,Edward never expects his good work to be recognized.According to the expectancy theory,Edward's lack of expectation of being rewarded reveals

Accepted Answer

A)  low valence for the outcome.
B)  low instrumentality.
C)  high instrumentality.
D)  high valence for the outcome.
E)  high expectancy.F) A) and E)
G) A) and B)

Question 2

Understanding why people do the things they do on the job is an easy task for managers.

Accepted Answer

A) True 
 B)False

Question 3

According to McClelland,the most important needs for managers are the needs for

Accepted Answer

A)  achievement,affiliation,and power.
B)  existence,relatedness,and growth.
C)  motivation and hygiene.
D)  equity and fair treatment.
E)  self-actualization and ego.F) A) and D)
G) A) and E)

Question 4

Which of the following is a conception of human needs in which needs are organized into a pyramid that ranks the five major types?

Accepted Answer

A)  Maslow's need hierarchy
B)  Alderfer's needs theory
C)  Herzberg's two-factor theory
D)  equity theory
E)  McClelland's needs theoryF) B) and E)
G) A) and E)

Question 5

A theory stating that people assess how fairly they have been treated according to the outcomes and inputs is referred to as the ________ theory.

Accepted Answer

A)  path-goal
B)  expectancy
C)  equity
D)  ERG
E)  two-factorF) B) and C)
G) A) and E)

Question 6

Individualized performance goals reduce competition and improve the functioning of teams in which cooperation among members is essential for group performance.

Accepted Answer

A) True 
 B)False

Question 7

________ is the perceived likelihood people have that their efforts will enable them to attain their performance goals.

Accepted Answer

A)  Instrumentality
B)  Valence
C)  Validation
D)  Expectancy
E)  InstinctF) All of the above
G) C) and D)

Question 8

Administering an aversive consequence is referred to as

Accepted Answer

A)  positive reinforcement.
B)  punishment.
C)  extinction.
D)  negative reinforcement.
E)  arbitration.F) A) and D)
G) D) and E)

Question 9

A set of perceptions of what employees owe their employers and what their employers owe them is known as

Accepted Answer

A)  a personality contract.
B)  cognitive dissonance.
C)  a psychological contract.
D)  employee intelligence.
E)  procedural justice.F) C) and E)
G) B) and C)

Question 10

Giving people additional tasks at the same time to alleviate boredom is referred to as

Accepted Answer

A)  job enrichment.
B)  task significance.
C)  job enlargement.
D)  task orientation.
E)  job development.F) A) and C)
G) A) and B)

Question 11

According to the Hackman and Oldham model of job design,which of the following is not a core dimension of enriched jobs?

Accepted Answer

A)  feedback
B)  skill variety
C)  negative reinforcement
D)  task identify
E)  task significanceF) All of the above
G) B) and C)

Question 12

It is Arlene's job to help guide new management personnel through their daily tasks.Pilar has just been hired as a marketing manager,and Arlene has been assigned to help her.Arlene's boss tells her that Pilar is a very bright person with a strong desire to interact with and be liked by others.Arlene immediately knows that Pilar will probably struggle with

Accepted Answer

A)  arriving to work and meetings in a timely manner.
B)  processing the paperwork for expensive shipments.
C)  taking direct orders from her superiors.
D)  following through with tedious tasks until they are completed.
E)  providing feedback to workers that will hurt their feelings.F) All of the above
G) A) and D)

Question 13

Withdrawing or failing to provide a reinforcing consequence is referred to as

Accepted Answer

A)  negative reinforcement.
B)  positive reinforcement.
C)  arbitration.
D)  extinction.
E)  affiliation.F) C) and D)
G) B) and D)

Question 14

Scenario D.Diana,a team lead,realizes that her team is composed of people with varying interests.Jin has a strong desire to influence others and encourage them to improve and enhance organizational goals.Merle wishes to be liked by others in the organization.Maria has the tendency to control others and often tries to manipulate and exploit them.Sam is obsessed with accomplishing his goals and strives to succeed.Diana often motivates her team members by giving a raise when they perform well.However,when they perform poorly,Diana assigns them undesirable tasks.
-Diana gives a raise to those who perform well.This is an example of a(n)

Accepted Answer

A)  internal reinforcer.
B)  negative reinforcement.
C)  hygiene factor.
D)  extrinsic reward.
E)  psychological contract.F) B) and C)
G) A) and B)

Question 15

Removing or withholding an undesirable consequence is called

Accepted Answer

A)  negative reinforcement.
B)  primary reinforcement.
C)  extinction.
D)  punishment.
E)  arbitration.F) C) and E)
G) A) and B)

Question 16

Organizational behavior modification focuses on

Accepted Answer

A)  administering an adverse consequence.
B)  failing to provide a reinforcing consequence.
C)  expecting particular outcomes for behavior.
D)  influencing people's behavior.
E)  achieving self-actualization.F) A) and D)
G) A) and C)

Question 17

At Martel's annual review,he and his boss set a performance goal that will be difficult for him to achieve in one year.However,Martel is very enthusiastic about giving it a try.What type of goal is this?

Accepted Answer

A)  an equity goal
B)  a negative goal
C)  an outcome goal
D)  a reverse goal
E)  a stretch goalF) All of the above
G) B) and C)

Question 18

Scenario C.Creekside Robotics Corp.provides free lunch to its employees every day.The work environment is informal and friendly,which allows everyone to get to know each other.The company also holds a recreational event the last weekend of every month.Although the employees are all satisfied with these practices,the company implements a new incentive scheme to give cash rewards to employees who perform well.The company's goal is to keep its employees motivated.
-By providing free lunch to its employees every day,Creekside Robotics Corp is satisfying the employees' ________ needs.

Accepted Answer

A)  physiological
B)  self-actualization
C)  ego
D)  security
E)  socialF) A) and B)
G) None of the above

Question 19

Which of the following laws states that behavior that is followed by positive consequences will likely be repeated?

Accepted Answer

A)  the law of consequences
B)  the law of repetition
C)  the law of demand
D)  the law of effect
E)  the law of definite proportionF) A) and D)
G) C) and D)

Question 20

People's perceived likelihood that their efforts will enable them to attain their performance goals is called

Accepted Answer

A)  motivation.
B)  instrumentality.
C)  expectancy.
D)  prediction.
E)  anticipation.F) D) and E)
G) A) and C)

Exam 13: Motivating for Performance

Correct Answer
verified

Understanding why people do the things they do on the job is an easy task for managers.

Correct Answer
verified

Edward is a hardworking employee at Holmes Community Credit Union who has never been complimented or rewarded by his boss for doing his work well.As a result,Edward never expects his good work to be recognized.According to the expectancy theory,Edward's lack of expectation of being rewarded reveals

Correct Answer
verified

According to McClelland,the most important needs for managers are the needs for

Correct Answer
verified

According to the Hackman and Oldham model of job design,which of the following is not a core dimension of enriched jobs?

Correct Answer
verified

Withdrawing or failing to provide a reinforcing consequence is referred to as

Correct Answer
verified

A theory stating that people assess how fairly they have been treated according to the outcomes and inputs is referred to as the ________ theory.

Correct Answer
verified

At Martel's annual review,he and his boss set a performance goal that will be difficult for him to achieve in one year.However,Martel is very enthusiastic about giving it a try.What type of goal is this?

Correct Answer
verified

Correct Answer
verified

________ is the perceived likelihood people have that their efforts will enable them to attain their performance goals.

Correct Answer
verified

Individualized performance goals reduce competition and improve the functioning of teams in which cooperation among members is essential for group performance.

Correct Answer
verified

Correct Answer
verified

Giving people additional tasks at the same time to alleviate boredom is referred to as

Correct Answer
verified

Organizational behavior modification focuses on

Correct Answer
verified

A set of perceptions of what employees owe their employers and what their employers owe them is known as

Correct Answer
verified

Which of the following laws states that behavior that is followed by positive consequences will likely be repeated?

Correct Answer
verified

People's perceived likelihood that their efforts will enable them to attain their performance goals is called

Correct Answer
verified

Removing or withholding an undesirable consequence is called

Correct Answer
verified

Administering an aversive consequence is referred to as

Correct Answer
verified

Which of the following is a conception of human needs in which needs are organized into a pyramid that ranks the five major types?

Correct Answer
verified

Exam 13: Motivating for Performance

Correct AnswerverifiedShow Answer

Understanding why people do the things they do on the job is an easy task for managers.

Correct AnswerverifiedShow Answer

Edward is a hardworking employee at Holmes Community Credit Union who has never been complimented or rewarded by his boss for doing his work well.As a result,Edward never expects his good work to be recognized.According to the expectancy theory,Edward's lack of expectation of being rewarded reveals

Correct AnswerverifiedShow Answer

According to McClelland,the most important needs for managers are the needs for

Correct AnswerverifiedShow Answer

According to the Hackman and Oldham model of job design,which of the following is not a core dimension of enriched jobs?

Correct AnswerverifiedShow Answer

Withdrawing or failing to provide a reinforcing consequence is referred to as

Correct AnswerverifiedShow Answer

A theory stating that people assess how fairly they have been treated according to the outcomes and inputs is referred to as the ________ theory.

Correct AnswerverifiedShow Answer

At Martel's annual review,he and his boss set a performance goal that will be difficult for him to achieve in one year.However,Martel is very enthusiastic about giving it a try.What type of goal is this?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

________ is the perceived likelihood people have that their efforts will enable them to attain their performance goals.

Correct AnswerverifiedShow Answer

Individualized performance goals reduce competition and improve the functioning of teams in which cooperation among members is essential for group performance.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Giving people additional tasks at the same time to alleviate boredom is referred to as

Correct AnswerverifiedShow Answer

Organizational behavior modification focuses on

Correct AnswerverifiedShow Answer

A set of perceptions of what employees owe their employers and what their employers owe them is known as

Correct AnswerverifiedShow Answer

Which of the following laws states that behavior that is followed by positive consequences will likely be repeated?

Correct AnswerverifiedShow Answer

People's perceived likelihood that their efforts will enable them to attain their performance goals is called

Correct AnswerverifiedShow Answer

Removing or withholding an undesirable consequence is called

Correct AnswerverifiedShow Answer

Administering an aversive consequence is referred to as

Correct AnswerverifiedShow Answer

Which of the following is a conception of human needs in which needs are organized into a pyramid that ranks the five major types?

Correct AnswerverifiedShow Answer

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