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Exam 10: Managing Employees Performance

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Question 31

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List three ways a manager can schedule performance feedback.Then,list three ways a manager can prepare for a feedback session.Finally,list three ways a manager can conduct an effective feedback session.

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Question 32

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Lawsuits filed against performance management usually involve charges of discrimination or unjust dismissal.

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Question 33

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According to research evidence,in which of the following situations would an employer most have to guard against raters giving unfair low performance ratings to male employees?

Antonio,a vice president of human resources,wants to ensure that his company's performance management process is effective,so he sets up an annual review of the process.What should that review measure?

In the context of validity in performance appraisal,information that is gathered but irrelevant is called _____.

Lily,a manager at Pyramid Inc. ,uses a rating tool to evaluate the performance of her subordinates.However,she finds that the scale she used did not yield consistent results and could not determine if a change had taken place in the performance of the employees.Which of the following was lacking in the rating scale?

Paige was recently dismissed from her job in a hardware store.She had often been late for work,and she was so unresponsive to customers' needs that the store had received several complaints about her.Furthermore,she frequently complained about policies and procedures.A week after Paige's dismissal,the store's manager learned that Paige intended to sue the company for wrongful dismissal.She was saying she had complained of management's misdeeds,so the company retaliated.How should the human resource department have prepared the company for this situation?

In the simple ranking method of performance measurement,managers rank employees in their group from the highest performer to the poorest performer.

While rating attributes of individuals,measurement of attributes is rarely linked to the organization's strategy.

The ways in which organizations use the system to provide information for day-to-day decisions about salary,benefits,and recognition programs falls under the _____ purpose of a performance management system.

Behavioral approaches to performance measurement,such as organizational behavior modification and rating scales,tend to be biased.

Bill and Nancy,managers at Sanzen Inc. ,want to the check the consistency of results for a performance measure that uses ratings by a supervisor.They want to know if different supervisors would rate the same behavior the same way.In the context of criteria for effective performance management,Bill and Nancy are interested in the measure's _____.

The management of Rest Assured Insurance wants to begin electronically monitoring the computer work of the employees who process claims filed by customers.Savannah,the company's human resource executive,expects that employees will resist the monitoring,because they will feel robbed of their human dignity.How could the human resource department best address this concern?

Salman,a production manager at Telecal Inc. ,needs to measure the performance of 10 subordinates.He writes their names on a paper and circles Karim's name as the best-performing employee of the group.He then circles Dillon's name as the worst employee of the group.He rates the remaining employees as second best,second worst,and so on.In the context of methods of performance measurement,Salman is using the _____ method.

Which of the following is the first step in performance management process?

Ignacio is a hardworking,reliable employee in a warehouse.His supervisor notices that this is the fifth year in a row in which Ignacio's performance appraisal shows that he has met requirements for every performance standard of his job.Even so,the supervisor has identified areas for improvement.Which statement gives the most significant reason for seeking improvement in Ignacio's performance?

Breanna is the new HR manager at Cummins Castings.She meets with the company's leaders to discuss how she intends to support business objectives.Breanna tells them that Cummins has a performance management process that delivers reliable information,but it needs to be more strategic.Which of the following actions would best make performance management more strategic?

Lydia,a supervisor,is meeting with an employee whose performance has deteriorated since the previous year.The employee used to do the same work well,so Lydia believes the problem is not likely to be related to ability.Which of the following responses would be most likely to help in this situation?

Jonathan,a supervisor,needs to assess Megan,a subordinate's,performance.He considers that Megan is reliable and meets all his requirements,so he will rate her as a good performer.But then Jonathan thinks about an exceptional employee,Sue,in his department,and decides that,compared with her,Megan is just average.In this way,Jonathan's rating is a _____ error.

In order to minimize distributional errors,raters should use only one part of the rating scale.