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Exam 10: Information Systems

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Question 21

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Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

A) Data processing system (DPS)
B) Management information system (MIS)
C) Decision support system (DSS)
D) Executive support system (ESS)

E) A) and D)
F) B) and C)

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Question 22

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The _______ keeps records of the number of each kind of part or finished good in the warehouse.

A) payroll
B) inventory control system
C) sales order processing
D) general ledger

E) C) and D)
F) None of the above

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Question 23

Multiple Choice

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This system is a flexible tool for data analysis, since its reports do not have a fixed format.

Supervisors' responsibilities include operational matters.

Describe in detail the six activities that make up the basis of a typical accounting system.

Describe knowledge work systems and, specifically, expert systems.

Effective operation within any organization requires an efficient and coordinated flow of _______ throughout the organization.

_______-level information flow is primarily vertical.

Office _______ systems focus on managing documents, communicating, and scheduling.

_______-level managers need summarized information in weekly or monthly reports in order to develop budget projections and evaluate the performance of supervisors.

Explain the three common categories of reports that are generated in most organizations.

The _______ activity records the customer requests for products or services.

_______ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

Briefly describe the three levels of management.

The research department strictly involves itself only with the creation of finished goods that are tangible.

The research department identifies, investigates, and develops new products and services.

This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.

There are three basic decision models used in GDSS: operational, strategic, and financial.

Describe the functions of a decision support system, including a group decision support system, differentiate between a DSS and a transaction processing system.

Name and describe the four most common types of computer-based information systems.