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Exam 7: Management and Leadership

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Question 81

Multiple Choice

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Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives?

A) Mission statement
B) Tactical planning
C) Operational planning
D) Contingency planning

E) B) and C)
F) A) and B)

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Question 82

Multiple Choice

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A __________ is an overall explanation of why an organization exists and where it is trying to head.

A) tactical plan
B) prime directive
C) corporate charter
D) vision

E) C) and D)
F) B) and D)

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Question 83

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Two of the key components of the control process are setting clear performance standards and communicating results and deviations to the employees involved.

Harper is a sales rep for an eyeglass company.The company is always on the cutting edge of trendy designs.In her job,she frequently relies on the marketing department to provide her with information and materials.When using customer satisfaction to judge the success of their company,Harper's managers should:

Planning is a key management function because other management functions depend on having a good plan.

The traits used by autocratic leaders include warmth,friendliness,and understanding.

Bryce has worked for Carolina Hotel for 10 years.Greg is a new employee at the hotel.Rachel,who oversees both of these employees,may find that she should use a different leadership style with Greg than with Bryce.

Joseph,a department chair at a major university always gives department faculty members a chance to express their opinions and encourages them to participate in decision-making.Employees who work with Joseph are likely to have a high level of job satisfaction.

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job of responding quickly to the needs of customers.The managers are very concerned about this problem.Empowerment might be an approach that would help Akwip improve its responsiveness.

Because of the complex nature of their jobs,top managers spend most of their time developing and using technical skills.

___________ is the management function of creating a vision for the organization and guiding,training,coaching,and motivating employees to help achieve the goals and objectives of the organization.

Gabriella is responsible for hiring,motivating,and retaining the best employees for her organization.Gabriella is in charge of:

Leadership,coaching,and morale building are all part of a manager's _________ skills.

The main job of managers today is to watch over people to be sure they do what the manager asks of them.

___________ is the management function that involves setting goals,strategies,and tactics for achieving the organization's goals and objectives.

When setting standards used in controlling,it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards.

Staffing is less important at Sony,IBM and other high-tech firms because these firms sell technology.

The type of planning that is concerned with developing detailed short-term actions about what is to be done,who is to do it,and how it is to be done is known as __________ planning.

Planning involves setting the organizational vision,goals and objectives.