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Which of the following illustrates the operation of groupthink?


A) A group shares information widely and makes an effective policy decision.
B) A group leader makes a decision without consulting anyone,and the decision turns out to be a bad one.
C) Group members seek consensus,discouraging people from speaking freely,and end up making a decision based on limited information.
D) A group gets different ideas from everyone and is unable to come up with any decision at all.

E) None of the above
F) B) and C)

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Assume you are one of many people assembled at a university graduation ceremony.The term that best describes this gathering is a:


A) peer group.
B) category.
C) primary group.
D) secondary group.

E) All of the above
F) None of the above

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The chapter-opening story of the McDonald's organization explains:


A) that "fast food" is really not served very efficiently.
B) that the McDonald's idea never caught on abroad.
C) why so many small businesses do not succeed.
D) that the guiding principles of McDonald's have come to dominate our social life.

E) C) and D)
F) A) and D)

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Imagine you are watching several dozen passengers sitting in an airport gate area waiting to board a plane.These people are an example of a:


A) crowd.
B) group.
C) category.
D) network.

E) All of the above
F) C) and D)

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What is Robert Merton's term for a preoccupation with rules and regulations to the point of keeping an organization from accomplishing its goals?


A) bureaucratic ritualism
B) bureaucratic alienation
C) bureaucratic innovation
D) bureaucratic inertia

E) All of the above
F) A) and B)

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Max Weber noted many traits of bureaucracy.Which of the following list is NOT one of them?


A) favoring family members over strangers
B) arranging offices in a hierarchy
C) enacting many rules and regulations
D) providing workers with highly specialized jobs

E) B) and C)
F) C) and D)

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What is the term for group leadership that emphasizes the completion of tasks?


A) democratic leadership
B) authoritarian leadership
C) expressive leadership
D) instrumental leadership

E) A) and B)
F) A) and C)

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According to Peter Blau,which of the following plays a part in group dynamics?


A) race
B) class
C) gender
D) all of the above

E) None of the above
F) A) and D)

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Which type of formal organization is sometimes called a "voluntary association"?


A) normative organizations
B) coercive organizations
C) utilitarian organizations
D) All of the above are correct.

E) C) and D)
F) None of the above

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Which statement correctly reflects Simmel's understanding of the dyad?


A) Dyads are less stable than groups with many members.
B) Typically,dyads involve less intense interaction.
C) Most people find dyads less meaningful than triads.
D) Dyads are more stable than groups with many members.

E) A) and C)
F) A) and D)

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Solomon Asch's research,in which subjects were asked to match lines,showed:


A) people seek out friends with whom they tend to agree.
B) people defined as "leaders" have great power over their subjects.
C) people tend to see most things differently.
D) group membership has the power to generate conformity.

E) None of the above
F) A) and B)

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A secondary group is a social group that:


A) we experience late in life.
B) is impersonal and engages in some specific activity.
C) engages in many,very important activities.
D) is generally much smaller than a primary group.

E) All of the above
F) B) and D)

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Assume you are a parent of a child in school.From your point of view,what type of organization is a school's Parent-Teacher Association (PTA) ?


A) a normative organization
B) a coercive organization
C) a utilitarian organization
D) All of the above are correct

E) A) and C)
F) A) and B)

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