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Exam 2: Global E-Business and Collaboration

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Question 51

Multiple Choice

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Identifying potential customers for the businesses' products or services is an activity associated with the ________ function.

A) finance and accounting
B) human resources
C) manufacturing and production
D) technology
E) sales and marketing

F) A) and E)
G) All of the above

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Question 52

Multiple Choice

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Which of the following is an example of a key force in a firm's broader, less immediate environment?

A) Competitors
B) Regulations
C) Suppliers
D) Economic trends
E) Customers

F) A) and B)
G) B) and C)

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Question 53

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Supply chain management systems are considered to be a(n) ________ because they automate the flow of information across company boundaries.

Interaction jobs are those jobs which:

Decision-support systems often use information from external sources.

Why do businesses invest in information systems?

Teams are formal business groups that are created to accomplish a specific task.

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of a/an:

As discussed in the chapter case, what is the primary reason why Spacebook failed?

________ provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

Describe at least two benefits of using enterprise systems.

What is the connection between organizations, information systems, and business processes?

An MIS primarily supports routine decision making.

Eternal Friend, a family-owned manufacturer of pet caskets, has grown exponentially over the last few years. However, they are having difficulty in preparing for future growth. The only information system used at Eternal Friend is an antiquated accounting system. The company has one manufacturing plant located in Arkansas, and three warehouses, in Arkansas, Delaware, and California. The Eternal Friend sales force is national, and Eternal Friend purchases most of its raw materials from a single overseas supplier. You have been hired to recommend the information systems Eternal Friend should implement in order to maintain their competitive edge. However, there is not enough money for a full scale, cross-functional enterprise application, and you will need to limit the first step to a single management level. What will you choose, and why?

ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

Engineers and scientists are examples of:

ESSs are designed primarily to solve specific problems.

Which of the following systems are designed to support organization-wide process coordination and integration?

Which of the following is not a true statement with respect to business processes?

Which of the following is most likely to have direct responsibility for ensuring that his or her company complies with existing data privacy laws?