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The first step in the problem solving process is to develop alternative solutions.

A) True
B) False

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Identify and describe a key tool used in structured methodologies.

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A key tool used in structured ...

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The entire system-building effort is driven by:


A) senior managers.
B) the CIO.
C) executive information requirements.
D) end-user user information requirements.
E) the project management team.

F) A) and D)
G) A) and E)

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End user development is useful primarily for creating:


A) enterprise systems.
B) user interfaces.
C) conventional programs.
D) mobile apps.
E) simple programs.

F) A) and B)
G) B) and E)

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Describe the major factors that project management for information systems must deal with.

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Project management for information syste...

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You are an IT project manager for an advertising firm. The firm wishes to create an online survey tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project?


A) RAD
B) JAD
C) End-user development
D) Prototyping
E) SDLC

F) A) and D)
G) A) and C)

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According to the chapter case, the key problem with Choose and Book, Great Britain's National Health Service booking system, was that it was incompatible with modern mobile devices and applications.

A) True
B) False

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In a direct cutover conversion strategy, the new system:


A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run together.
D) is introduced in stages.
E) is run in at least two separate divisions in order to compare results.

F) A) and D)
G) None of the above

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If an organization's requirements conflict with the software package chosen and the package cannot be customized, the organization should:


A) select a different package.
B) outsource the development of the system.
C) redesign the RFP.
D) change the evaluation process.
E) change its procedures.

F) All of the above
G) A) and B)

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What does the word "structured" mean in the term "structured methodologies"?

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Structured refers to the fact ...

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Documentation reveals how well the system has met its original objectives.

A) True
B) False

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Which process is used to develop risk profiles for a firm's information system projects and assets?


A) Information systems plan
B) Scoring model
C) Feasibility study
D) Systems analysis
E) Portfolio analysis

F) C) and D)
G) A) and B)

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Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:


A) compliance.
B) production.
C) maintenance.
D) acceptance.
E) conversion.

F) C) and D)
G) B) and E)

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Gantt and PERT charts are two common formal planning tools for project management.

A) True
B) False

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"Hidden costs," such as ________ costs, can easily undercut anticipated benefits from outsourcing.


A) hardware
B) software
C) employee salary
D) communications costs
E) vendor selection

F) A) and C)
G) All of the above

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One problem with prototyping is that the systems constructed may not be able to handle large quantities of data in a production environment.

A) True
B) False

Correct Answer

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Developing an information system has been compared to the problem-solving process. Which one of the following problem-solving steps is not a part of systems analysis?


A) Implement the solution
B) Choose the best solution
C) Develop alternative solutions
D) Define and understand the problem
E) Evaluating feedback

F) A) and B)
G) A) and C)

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A(n) ________ model is a method for deciding among alternative systems based on a system of ratings for selected objectives.


A) scoring
B) scorecard
C) data definition
D) object
E) CASE

F) A) and D)
G) All of the above

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In one form of outsourcing, a company creates the software for its system, but operates the software on a vendor's computers.

A) True
B) False

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The systems design step comes before:


A) implementation.
B) conversion.
C) systems analysis.
D) a feasibility study.
E) requirements analysis.

F) A) and D)
G) B) and E)

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