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In the process of anticipatory socialization, people use social groups they wish to join as reference groups.

A) True
B) False

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In general, people in secondary groups are more likely than people in primary groups to "keep score" in terms of who owes what to whom.

A) True
B) False

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Why did Cooley refer to some groups as "primary groups"?


A) They are among the first groups we experience in life.
B) They have primary importance in the socialization process.
C) They contain the people most important in our lives.
D) All of these are correct.

E) None of the above
F) A) and D)

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List the traits that Max Weber used to describe bureaucratic social organizations.How do these traits promote organizational efficiency?

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What is the sociological term coined by Irving Janis for a limited understanding of some issue resulting from group conformity?


A) reference group consciousness
B) groupthink
C) in-group thinking
D) tunnel vision

E) A) and B)
F) B) and C)

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What concept refers to all factors outside an organization that affect the organization's operation?


A) oligarchy
B) organizational environment
C) secondary environment
D) competition

E) None of the above
F) B) and C)

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As the number of members in a group goes up, the number of possible relationships that connect them goes up much more quickly.

A) True
B) False

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From the point of view of anyone considered to be an "inmate," what type of formal organization is the person in?


A) a normative organization
B) a coercive organization
C) a utilitarian organization
D) a voluntary organization

E) All of the above
F) A) and D)

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The emergency room clerk who keeps a bleeding patient waiting while filling out lots of paperwork is a classic example of bureaucratic


A) ritualism.
B) alienation.
C) innovation.
D) inertia.

E) None of the above
F) All of the above

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In brief, what does Rosabeth Moss Kanter's research show?


A) Organizations must "open up" their structure in order to bring out the best in their employees.
B) Employees who hustle are the ones who get ahead.
C) Organizational structure has little to do with employee performance.
D) Formal organizations typically become oligarchies.

E) B) and C)
F) All of the above

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Bureaucracy places more importance on personal ties than on technical competence.

A) True
B) False

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The text speaks of "opposing trends" in today's world of formal organizations because


A) some organizations are getting bigger, but most are getting smaller.
B) men dominate formal organizations, but women are gaining quickly.
C) some organizations have evolved toward flatter, more flexible forms, but others remain rigid organizations patterned by McDonald's.
D) All of these are correct.

E) B) and D)
F) B) and C)

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Samuel Stouffer's study of soldier morale during World War II led to what conclusion?


A) The greater the chances of getting ahead, the happier people are.
B) Happiness is a matter of personal values and standards.
C) Whatever their situation in absolute terms, people evaluate themselves and make comparisons to others in specific reference groups.
D) The less chance for promotion, the higher soldiers' morale.

E) All of the above
F) A) and B)

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What are the differences between categories and social groups?

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Categories and social groups are both wa...

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What is Robert Merton's term for a preoccupation with rules and regulations to the point of keeping an organization from accomplishing its goals?


A) bureaucratic ritualism
B) bureaucratic alienation
C) bureaucratic innovation
D) bureaucratic inertia

E) A) and C)
F) A) and B)

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"Groupthink" is a form of social conformity in groups.

A) True
B) False

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Which of the following is the best example of a primary group?


A) a family that has gathered to celebrate a religious holiday
B) carpenters gathering at a work site
C) a student government meeting
D) a reunion of the graduating class of 1977

E) A) and B)
F) A) and C)

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In general, which of the following categories of people are "well connected" in terms of social networks?


A) young people
B) well-educated people
C) people living in cities
D) All of these are correct.

E) B) and C)
F) A) and D)

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Max Weber believed the spread of bureaucracy would greatly improve the quality of life for modern people.

A) True
B) False

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In principle, bureaucratic organizations pay little attention to


A) formal policies.
B) completing tasks efficiently.
C) tradition.
D) the technical competence of members.

E) B) and C)
F) All of the above

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