Question 1

Which of the following is the most accurate way to evaluate a training program?

Accepted Answer

A)   Using only a pretest
B)   Conducting pretests and then training only part of the employees
C)   Conducting pretests and posttests on all trainees
D)   Using only a posttest
E)   Checking trainees' performance, knowledge, and attitudes only after trainingF) B) and C)
G) A) and B)

Question 2

Trainees are likely to respond more positively to which of the following approaches of diversity training?

Accepted Answer

A)   Increasing participants' awareness of cultural and ethnic differences, as well as differences in personal and physical characteristics, such as disabilities
B)   Teaching employees skills for constructively handling communication barriers, conflicts, and misunderstandings that arise when different people try to work together
C)   A program that sends participants directly into communities where they interact with persons from different cultures, races, and nationalities
D)   A program that clearly demonstrates that it values diversity and minorities over the average white male employee
E)   Making people aware of cultural differences and their stereotypes about those differences to avoid letting stereotypes influence their interactions with peopleF) B) and E)
G) B) and D)

Question 3

For on-the-job training (OJT)programs to be effective,an organization should review OJT practices at companies in similar industries.

Accepted Answer

A) True 
 B)False

Question 4

What should managers do to support training?

Accepted Answer

Some of the ways in which managers can s...

Question 5

Effective training objectives include performance standards that are measurable.

Accepted Answer

A) True 
 B)False

Question 6

If a concept involves more than five items,the training program should deliver information in shorter sessions or chunks.

Accepted Answer

A) True 
 B)False

Question 7

A customer at Danielle,a French restaurant,complains to Jason,the manager,about a dessert being unacceptable.Jason inspects the dessert and finds that brie,a type of cheese,is overripe and has an ammonia-like taste.When Jason questions the pastry chef,Mario,he acknowledges that he knew the brie was bad.Jason analyzes the situation and concludes that Mario should be put through additional training to avoid such mistakes in the future.Which of the following,if true,would strengthen Jason's decision?

Accepted Answer

A)   Mario contemplated resigning because of his mistake, but Jason did not want to let go of his experienced pastry chef.
B)   Mario was unaware that the overripe brie could have been substituted with camembert, another type of cheese.
C)   Mario had ill feelings toward Jason because of a recent personal altercation.
D)   Mario is only one of two pastry chefs working at the restaurant.
E)   Mario was overworked and underestimated the overall effect that the overripe brie would have on the dessert.F) D) and E)
G) B) and C)

Question 8

Which of the following characterizes electronic performance support systems?

Accepted Answer

A)   They provide expert advice when a problem occurs on the job.
B)   They automate the administration and delivery of a company's training programs.
C)   They determine the appropriateness of training by evaluating the characteristics of the organization.
D)   They determine individuals' readiness for training.
E)   They identify the tasks that training should emphasize.F) A) and E)
G) All of the above

Question 9

New employees at a pesticide manufacturing company have been producing excessive or inadequate quantities of pesticides,which are toxic in nature.Robin,the firm's HR manager,conducts a person analysis to assess the needs for training these new employees.Which of the following reasons may have prompted Robin to conduct a person analysis?

Accepted Answer

A)   Machinery and other production equipment in the firm's plant pose a hazard to employees operating them.
B)   Goals of the firm are more focused on the specific needs of a narrow market segment.
C)   Employees of the firm's production department lack clarity in decisions regarding minimum quality levels for manufacturing pesticides.
D)   Employees of the firm find it difficult to cope with day-to-day deadlines imposed by the firm.
E)   Training programs offered by the firm lack specific goals and methods for measuring their success.F) A) and B)
G) A) and C)

Question 10

According to the person analysis method,performance feedback is the only variable that can be affected by training.

Accepted Answer

A) True 
 B)False

Question 11

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as:

Accepted Answer

A)   coordination training.
B)   experiential training.
C)   behavior modeling.
D)   cross-training.
E)   action learning.F) A) and B)
G) A) and C)

Question 12

Behavior modeling is especially useful for improving:

Accepted Answer

A)   technical skills.
B)   interpersonal skills.
C)   spatial skills.
D)   clerical skills.
E)   cognitive skills.F) C) and E)
G) All of the above

Question 13

_____ is the limit on training's effectiveness that arises from the conditions within the organization.

Accepted Answer

A)   Simulation
B)   Social support
C)   Situational constraint
D)   Psychological mindedness
E)   Experiential conflictF) B) and E)
G) B) and D)

Question 14

Which of the following is defined as a combination of employee characteristics and positive work environment that permit training?

Accepted Answer

A)   Organization analysis
B)   Benchmarking
C)   Learning management system
D)   Orientation
E)   Readiness for trainingF) C) and E)
G) None of the above

Question 15

Identify the primary variable(s) in a person analysis that can be affected by training.

Accepted Answer

A)   The organization's input
B)   Performance feedback
C)   The employee's ability and skills
D)   Positive consequences to motivate good performance
E)   The employee's motivation and attitudesF) A) and B)
G) A) and C)

Question 16

When using an outside expert,a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

Accepted Answer

A)   cohabitation agreement
B)   letter of intent
C)   certificate of occupancy
D)   articles of incorporation
E)   request for proposalF) B) and D)
G) A) and C)

Question 17

Which of the following statements is true of an apprenticeship?

Accepted Answer

A)   An apprentice does not make any money.
B)   An apprentice usually assists a certified tradesperson at the worksite.
C)   An apprenticeship does not involve classroom training.
D)   An apprenticeship is typically sponsored by an educational institution.
E)   An apprenticeship is based on simulations and virtual reality.F) A) and B)
G) None of the above

Question 18

Phonyton Inc.decides to implement a specialized training program for 200 employees on using a new software application to handle their daily tasks.Philip,the training administrator,decides to hire an external consultant to conduct the training program.However,Larry,the sales manager,believes that hiring an external consultant will add to the mounting costs incurred on implementing the new software.He believes that employees should learn the application using the support documents provided with the software.Which of the following arguments should Philip use to persuade Larry that the decision to hire an external consultant is the best option?

Accepted Answer

A)   Hiring external consultants is cheaper than buying user manuals for all employees.
B)   An external consultant is more likely to understand how the application's functionality ties in with the company's internal processes.
C)   User acceptance of a software application is possible only when users are trained to use the application.
D)   User manuals provided with software applications contain jargon and can be understood only by employees of the IT department.
E)   The money spent in implementing the software application will be wasted if the employees do not receive proper training on how to use the application.F) None of the above
G) C) and D)

Question 19

Tenrep Technologies is awarded a project that involves working on a new software tool called POPIL,which none of its employees has worked on previously.Tenrep decides to implement a training program to overcome this deficiency.Which of the following will Tenrep use to identify the employees to undergo POPIL training?

Accepted Answer

A)   Person analysis
B)   Organization analysis
C)   Task analysis
D)   Trend analysis
E)   Regression analysisF) C) and E)
G) B) and E)

Question 20

Task analysis determines whether employees are ready to undergo training.

Accepted Answer

A) True 
 B)False

Exam 7: Training Employees

When using an outside expert,a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

Correct Answer
verified

Behavior modeling is especially useful for improving:

Correct Answer
verified

Correct Answer
verified

_____ is the limit on training's effectiveness that arises from the conditions within the organization.

Correct Answer
verified

Which of the following statements is true of an apprenticeship?

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Effective training objectives include performance standards that are measurable.

Correct Answer
verified

Which of the following is defined as a combination of employee characteristics and positive work environment that permit training?

Correct Answer
verified

Identify the primary variable(s) in a person analysis that can be affected by training.

Correct Answer
verified

According to the person analysis method,performance feedback is the only variable that can be affected by training.

Correct Answer
verified

Task analysis determines whether employees are ready to undergo training.

Correct Answer
verified

If a concept involves more than five items,the training program should deliver information in shorter sessions or chunks.

Correct Answer
verified

Which of the following is the most accurate way to evaluate a training program?

Correct Answer
verified

Correct Answer
verified

What should managers do to support training?

Correct Answer
verified
Some of the ways in which managers can s...
View Answer

Which of the following characterizes electronic performance support systems?

Correct Answer
verified

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as:

Correct Answer
verified

Trainees are likely to respond more positively to which of the following approaches of diversity training?

Correct Answer
verified

For on-the-job training (OJT)programs to be effective,an organization should review OJT practices at companies in similar industries.

Correct Answer
verified

Exam 7: Training Employees

When using an outside expert,a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

Correct AnswerverifiedShow Answer

Behavior modeling is especially useful for improving:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ is the limit on training's effectiveness that arises from the conditions within the organization.

Correct AnswerverifiedShow Answer

Which of the following statements is true of an apprenticeship?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Effective training objectives include performance standards that are measurable.

Correct AnswerverifiedShow Answer

Which of the following is defined as a combination of employee characteristics and positive work environment that permit training?

Correct AnswerverifiedShow Answer

Identify the primary variable(s) in a person analysis that can be affected by training.

Correct AnswerverifiedShow Answer

According to the person analysis method,performance feedback is the only variable that can be affected by training.

Correct AnswerverifiedShow Answer

Task analysis determines whether employees are ready to undergo training.

Correct AnswerverifiedShow Answer

If a concept involves more than five items,the training program should deliver information in shorter sessions or chunks.

Correct AnswerverifiedShow Answer

Which of the following is the most accurate way to evaluate a training program?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What should managers do to support training?

Correct AnswerverifiedSome of the ways in which managers can s...View AnswerShow Answer

Which of the following characterizes electronic performance support systems?

Correct AnswerverifiedShow Answer

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as:

Correct AnswerverifiedShow Answer

Trainees are likely to respond more positively to which of the following approaches of diversity training?

Correct AnswerverifiedShow Answer

For on-the-job training (OJT)programs to be effective,an organization should review OJT practices at companies in similar industries.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Some of the ways in which managers can s...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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