Question 1

Which of the following communication channels should Chris utilize to discuss the current problem with the sales manager?

Accepted Answer

A)   A memo
B)   A grapevine communication
C)   A telephone conversation
D)   A face-to-face meeting
E)   A text messageF) B) and D)
G) D) and E)

Question 2

Define communication.Explain the basic communication process.

Accepted Answer

The answer of Define communication.Explain the basic communication process....

Question 3

_____ is a problem in downward communication that occurs when messages are passed from one person to another and some information is left out or distorted.

Accepted Answer

A)   Reflection
B)   Misperception
C)   Selective attention
D)   Buffering
E)   FilteringF) A) and B)
G) B) and C)

Question 4

The finance manager,operations manager,and project manager of a company got together for a meeting to discuss the progress of an ongoing project.Which of the following types of communication is exemplified in this scenario?

Accepted Answer

A)   Syntactic communication
B)   Downward communication
C)   Horizontal communication
D)   Upward communication
E)   Semantic communicationF) A) and E)
G) All of the above

Question 5

Common problems with downward communication in organizations include:

Accepted Answer

A)   instrumentality.
B)   too much openness.
C)   filtering.
D)   defensiveness.
E)   lack of validity.F) C) and D)
G) A) and E)

Question 6

Differentiate between one-way and two-way communication.Give examples of each.

Accepted Answer

The answer of Differentiate between one-way and two-way communication.Give examples...

Question 7

The transmission of information and meaning from one party to another through shared symbols is called decoding.

Accepted Answer

A) True 
 B)False

Question 8

Hayden has come up with an idea for increasing sales in his organization.He speaks to his manager and shares his ideas with him.Which of the following types of communication is exemplified in the scenario?

Accepted Answer

A)   Downward communication
B)   Vertical communication
C)   Upward communication
D)   Horizontal communication
E)   One-way communicationF) A) and B)
G) A) and C)

Question 9

Which of the following is an advantage of oral communication?

Accepted Answer

A)   There is usually a permanent record of the communication.
B)   The message stays the same even if relayed through many people.
C)   It provides the receiver with more time to analyze the message.
D)   It is more persuasive than written communication.
E)   The message can be revised several times.F) All of the above
G) A) and C)

Question 10

Which of the following is one of the ways to add power to presentations?

Accepted Answer

A)   Avoiding the use of data
B)   Practicing
C)   Striving for and expecting perfection
D)   Not taking questions
E)   Avoiding eye contactF) A) and E)
G) B) and E)

Question 11

Screening is the process of withholding,ignoring,or distorting information.

Accepted Answer

A) True 
 B)False

Question 12

Benton Transmission is an organization in which information is available to not just top management but to all levels of management including workers.In this case,Benton can be best described as a _____ organization.

Accepted Answer

A)   bureaucratic
B)   traditional
C)   diversified
D)   centralized
E)   boundarylessF) B) and E)
G) All of the above

Question 13

Enabling coordination,problem solving among units,and providing emotional support to employees are all important functions of:

Accepted Answer

A)   vertical communication.
B)   horizontal communication.
C)   downward communication.
D)   upward communication.
E)   semantic communication.F) B) and E)
G) A) and E)

Question 14

The most persuasive messages are:

Accepted Answer

A)   convoluted and detailed.
B)   simple and informative.
C)   brief and non-descriptive.
D)   nonverbal and complex.
E)   written and elaboratE.F) A) and C)
G) A) and B)

Question 15

Formal communications move only downward.

Accepted Answer

A) True 
 B)False

Question 16

The employees came to know about the new branch from managers who were close to them and started spreading the information to other colleagues.Which of the following does this best exemplify?

Accepted Answer

A)   Grapevine communication
B)   Filtering
C)   Nonverbal communication
D)   Communication noise
E)   One-way communicationF) A) and B)
G) A) and C)

Question 17

Advantages of oral communication are that the message can be revised and there is permanent record of it.

Accepted Answer

A) True 
 B)False

Question 18

Jack inquired about each executive's status of their work and received a report from each one of them.This is an example of _____ communication.

Accepted Answer

A)   two-way
B)   horizontal
C)   intrapersonal
D)   one-way
E)   verticalF) C) and D)
G) A) and B)

Question 19

Which of the following communication channels includes teleconferencing?

Accepted Answer

A)   Syntactic communication
B)   Pragmatic communication
C)   Centralized communication
D)   One-way communication
E)   Electronic communicationF) A) and B)
G) B) and D)

Question 20

It is advisable to adjust one's language when writing or speaking based on the receiver's background,both cultural and technical.

Accepted Answer

A) True 
 B)False

Exam 15: Communicating

Common problems with downward communication in organizations include:

Correct AnswerverifiedShow Answer

Benton Transmission is an organization in which information is available to not just top management but to all levels of management including workers.In this case,Benton can be best described as a _____ organization.

Correct AnswerverifiedShow Answer

Differentiate between one-way and two-way communication.Give examples of each.

Correct AnswerverifiedShow Answer

Which of the following communication channels should Chris utilize to discuss the current problem with the sales manager?

Correct AnswerverifiedShow Answer

It is advisable to adjust one's language when writing or speaking based on the receiver's background,both cultural and technical.

Correct AnswerverifiedShow Answer

The most persuasive messages are:

Correct AnswerverifiedShow Answer

Hayden has come up with an idea for increasing sales in his organization.He speaks to his manager and shares his ideas with him.Which of the following types of communication is exemplified in the scenario?

Correct AnswerverifiedShow Answer

Jack inquired about each executive's status of their work and received a report from each one of them.This is an example of _____ communication.

Correct AnswerverifiedShow Answer

Which of the following is an advantage of oral communication?

Correct AnswerverifiedShow Answer

Advantages of oral communication are that the message can be revised and there is permanent record of it.

Correct AnswerverifiedShow Answer

Enabling coordination,problem solving among units,and providing emotional support to employees are all important functions of:

Correct AnswerverifiedShow Answer

_____ is a problem in downward communication that occurs when messages are passed from one person to another and some information is left out or distorted.

Correct AnswerverifiedShow Answer

The transmission of information and meaning from one party to another through shared symbols is called decoding.

Correct AnswerverifiedShow Answer

Define communication.Explain the basic communication process.

Correct AnswerverifiedShow Answer

The finance manager,operations manager,and project manager of a company got together for a meeting to discuss the progress of an ongoing project.Which of the following types of communication is exemplified in this scenario?

Correct AnswerverifiedShow Answer

Screening is the process of withholding,ignoring,or distorting information.

Correct AnswerverifiedShow Answer

Which of the following communication channels includes teleconferencing?

Correct AnswerverifiedShow Answer

The employees came to know about the new branch from managers who were close to them and started spreading the information to other colleagues.Which of the following does this best exemplify?

Correct AnswerverifiedShow Answer

Which of the following is one of the ways to add power to presentations?

Correct AnswerverifiedShow Answer

Formal communications move only downward.

Correct AnswerverifiedShow Answer

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