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Which one of the following is not a common consumer myth?


A) "An auto lease is like a rental; if I have problems with the car or paying, I can just bring it back."
B) "Automotive service contracts can cover repairs not included in the manufacturer's warranty."
C) "I can return my car within 3 days of purchase."
D) "You can't repossess my car; it's on private property."
E) "My creditors can't call me at work."

F) C) and D)
G) B) and C)

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The purpose of small claims court is to:


A) regulate fair business activities.
B) provide hearings on proposed consumer protection laws.
C) allow consumers with similar complaints to take action as a group.
D) handle legal disputes involving minor amounts.
E) assist low-income consumers who need legal help.

F) B) and D)
G) None of the above

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Hector Ramirez has decided he needs a new car so that he has reliable transportation to work.He is getting recommendations from his friends as to what might be a good car to purchase.He is also looking at the Consumer Reports magazine to determine what they recommend as a safe,low maintenance car,and he has searched some web sites on the internet as well.What step in the purchasing process is Hector carrying out?


A) Problem identification
B) Information gathering
C) Selecting vehicle options
D) Determining the purchase price
E) Post purchase activities

F) A) and B)
G) A) and C)

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Recently,Jim Dahl was on a bus tour in a mountainous area.The bus broke down forcing the group to stay overnight.Group members had to pay for their own hotel bills.Jim believes that the hotel cost for the group should be paid by the tour company.Which legal action would be most appropriate?


A) Small claims court
B) Mediation
C) Legal aid society
D) Arbitration
E) Class action suit

F) A) and B)
G) A) and C)

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The price that is paid for a vehicle in a lease is called the:


A) residual value.
B) unit price.
C) capitalized cost.
D) deductible.
E) premium.

F) B) and C)
G) A) and B)

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Describe four common consumer myths.Why do you think they continue to be believed by many consumers? Offer suggestions for ways to increase consumer awareness of such myths.

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Answers might include the following: 'I ...

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