Question 1

Ayesha says,"You're so generous!" in a sarcastic tone.Mario decides that Ayesha thinks he is cheap.What process has Mario just completed?

Accepted Answer

A)   filtering
B)   hijacking
C)   encoding
D)   synchronizing
E)   decodingF) A) and E)
G) A) and D)

Question 2

What is empathy? What does it include?

Accepted Answer

Empathy is the "ability to accurately pi...

Question 3

Which of the following is most likely to be true of people who have low empathy?

Accepted Answer

A)   They direct conversations to topics that are important to themselves.
B)   They frequently use meeting time to complain about issues unrelated to the current task.
C)   They go out of their way to explain company procedures to new co-workers.
D)   They listen carefully to what others say and then ask questions to clarify what they heard.
E)   They often repress their emotions and then respond inappropriately to situations.F) A) and C)
G) C) and E)

Question 4

Which barrier to effective listening involves neglecting listening because of pressing deadlines?

Accepted Answer

A)   lack of time
B)   lack of patience and attention span
C)   image of leadership
D)   communication technology
E)   fear of bad news or other uncomfortable informationF) None of the above
G) A) and E)

Question 5

Why is self-awareness particularly important in stressful and uncomfortable situations?

Accepted Answer

Self-awareness is particularly important...

Question 6

Events that cause strong emotional reactions are called

Accepted Answer

A)   triggers.
B)   stressors.
C)   noise.
D)   distracters.
E)   filters.F) A) and B)
G) B) and C)

Question 7

What does research consistently demonstrate about nonverbal communication?

Accepted Answer

A)   People are not good at masking their feelings,and most people are highly skilled in their ability to decode nonverbal signals.
B)   People are not good at masking their feelings,but most people are incapable of decoding nonverbal signals.
C)   People are good at masking their feelings,but most people still manage to decode nonverbal signals.
D)   People are good at masking their feelings,so most people are incapable of decoding nonverbal signals.
E)   People are not good at masking their feelings,but most people are inconsistent in their ability to decode nonverbal signals.F) A) and B)
G) A) and C)

Question 8

People who have low self-management should avoid doing self-talk because it makes them too self-centered.

Accepted Answer

A) True 
 B)False

Question 9

Which motivational value system is most often guided by concerns about whether business activities have been thought out carefully and the right processes have been put into place to accomplish things?

Accepted Answer

A)   red MVS
B)   yellow MVS
C)   blue MVS
D)   green MVS
E)   hubF) A) and B)
G) A) and C)

Question 10

_____ is the process of interpreting messages from others into meaning.

Accepted Answer

A)   Decoding
B)   Encoding
C)   Translating
D)   Filtering
E)   CommunicatingF) A) and B)
G) D) and E)

Question 11

Emotional _____ refers to a situation in which emotions control our behavior,causing us to react without thinking.

Accepted Answer

A)   filtering
B)   hijacking
C)   blackmail
D)   noise
E)   intelligenceF) D) and E)
G) A) and B)

Question 12

Which of the following statements best expresses a typical concern of someone with a blue MVS?

Accepted Answer

A)   "Let's make sure we've considered how this will affect everyone's welfare."
B)   "Let's be sure that we have thought out the long-term results of this policy."
C)   "Let's consider the most efficient way to implement this decision."
D)   "Let's look at how this relates to the overall welfare of the company."
E)   "Let's act in a way that provides clear leadership to others."F) None of the above
G) A) and D)

Question 13

After the marketing team gave a presentation,their manager,Maurice,asked in frustration,"What were you thinking?" In this context,Maurice's question shows a learner mind-set.

Accepted Answer

A) True 
 B)False

Question 14

During a conversation with his supervisor,Alec paraphrases something that he heard her say.This is an example of a judger statement.

Accepted Answer

A) True 
 B)False

Question 15

What is the main difference between probing questions and solution-oriented questions?

Accepted Answer

A)   Probing questions move from general to specific,while solution-oriented questions move from specific to general.
B)   Probing questions tend to be analytical and focused,while solution-oriented questions tend to be casual and social.
C)   Probing questions tend to be closed,while solution-oriented questions tend to be open-ended.
D)   Probing questions seek to uncover root causes,while solution-oriented questions focus on what should be done.
E)   Probing questions tend to have a judger mindset,while solution-oriented questions tend to have a learner mindset.F) D) and E)
G) A) and B)

Question 16

Which of the following statements is a judger statement rather than a learner statement?

Accepted Answer

A)   Aren't you interested in trying new techniques?
B)   How long do you think it will take to implement this new program?
C)   What do the studies indicate the environmental impact will be?
D)   How much do you estimate this will cost?
E)   What other companies have tried this type of sales campaign?F) A) and E)
G) A) and D)

Question 17

Which of the following qualities is characteristic of people who are hubs?

Accepted Answer

A)   nurturing
B)   decisive
C)   analytical
D)   flexible
E)   competitiveF) B) and C)
G) C) and D)

Question 18

Focusing on _____ is most likely to help you communicate with a red MVS in a way that he or she prefers.

Accepted Answer

A)   feelings
B)   results
C)   teamwork
D)   flexibility
E)   cautionF) B) and D)
G) A) and C)

Question 19

All outgoing messages are encoded and all incoming messages are decoded through

Accepted Answer

A)   a filter of lifetime experiences.
B)   psychological noise.
C)   mitigating information.
D)   a motivational value system.
E)   sight-reading.F) A) and E)
G) A) and D)

Question 20

Which of the following is a strategy to improve self-management?

Accepted Answer

A)   Encourage others who rarely speak up to voice their thoughts and feelings.
B)   Think about group dynamics and the related impacts on each team member.
C)   Examine strategies for overcoming impulses that compete with achieving your long-range goals.
D)   Think about your last reactions to the following experiences: joy,anger,self-doubt,frustration.
E)   Attend work-related social outings.F) B) and D)
G) A) and D)

Exam 2: Interpersonal Communication and Emotional Intelligence

_____ is the process of interpreting messages from others into meaning.

Correct AnswerverifiedShow Answer

After the marketing team gave a presentation,their manager,Maurice,asked in frustration,"What were you thinking?" In this context,Maurice's question shows a learner mind-set.

Correct AnswerverifiedShow Answer

People who have low self-management should avoid doing self-talk because it makes them too self-centered.

Correct AnswerverifiedShow Answer

What is empathy? What does it include?

Correct AnswerverifiedEmpathy is the "ability to accurately pi...View AnswerShow Answer

All outgoing messages are encoded and all incoming messages are decoded through

Correct AnswerverifiedShow Answer

Which of the following qualities is characteristic of people who are hubs?

Correct AnswerverifiedShow Answer

Focusing on _____ is most likely to help you communicate with a red MVS in a way that he or she prefers.

Correct AnswerverifiedShow Answer

Why is self-awareness particularly important in stressful and uncomfortable situations?

Correct AnswerverifiedSelf-awareness is particularly important...View AnswerShow Answer

Ayesha says,"You're so generous!" in a sarcastic tone.Mario decides that Ayesha thinks he is cheap.What process has Mario just completed?

Correct AnswerverifiedShow Answer

Events that cause strong emotional reactions are called

Correct AnswerverifiedShow Answer

Which of the following statements best expresses a typical concern of someone with a blue MVS?

Correct AnswerverifiedShow Answer

Emotional _____ refers to a situation in which emotions control our behavior,causing us to react without thinking.

Correct AnswerverifiedShow Answer

Which barrier to effective listening involves neglecting listening because of pressing deadlines?

Correct AnswerverifiedShow Answer

Which of the following statements is a judger statement rather than a learner statement?

Correct AnswerverifiedShow Answer

Which motivational value system is most often guided by concerns about whether business activities have been thought out carefully and the right processes have been put into place to accomplish things?

Correct AnswerverifiedShow Answer

During a conversation with his supervisor,Alec paraphrases something that he heard her say.This is an example of a judger statement.

Correct AnswerverifiedShow Answer

Which of the following is a strategy to improve self-management?

Correct AnswerverifiedShow Answer

What is the main difference between probing questions and solution-oriented questions?

Correct AnswerverifiedShow Answer

Which of the following is most likely to be true of people who have low empathy?

Correct AnswerverifiedShow Answer

What does research consistently demonstrate about nonverbal communication?

Correct AnswerverifiedShow Answer

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Empathy is the "ability to accurately pi...
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Self-awareness is particularly important...
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