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During a job interview,the interviewer asks Samantha sexually explicit questions.When Samantha expresses discomfort in answering such questions,the interviewer tells her that she would be hired only if she answers the questions.This scenario exemplifies


A) gender discrimination.
B) hostile work environment sexual harassment.
C) interviewer illusion.
D) quid pro quo sexual harassment.

E) B) and C)
F) All of the above

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Mia,a human resource professional,describes the various tasks involved in her job role.She also identifies the skills and knowledge level required to perform the role successfully.In this case,Mia performs a


A) job analysis.
B) job orientation.
C) job appraisal.
D) job evaluation.

E) A) and C)
F) A) and B)

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Dave,a graphic designer,has applied for a job at Animatrix Co. ,an animation studio.When he is called for the interview,Dave is asked to carry his portfolio along with him.His portfolio contains copies of the brochures,illustrations,and advertisements that he has designed.In this scenario,Dave's graphic portfolio is an example of a(n)


A) structured interview
B) work sample
C) exercise
D) integrity test

E) B) and D)
F) B) and C)

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Who among the following is exhibiting organizational citizenship behavior (OCB) ?


A) Deborah,who usually comes in early to work and leaves late
B) Anna,who always come in late for work and leaves on time
C) Richard,who usually reaches work on time and leaves on time
D) Nina,who usually reaches work on time and leaves early

E) B) and C)
F) A) and D)

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Every time Jonathan passes by Bianca's cubicle,he brushes up against her.Bianca believes that his behavior is deliberate.Jonathan's advances trouble Bianca and have had a negative impact on her productivity.Which of the following cases of sexual harassment can Bianca file against Jonathan?


A) controlled sexual harassment
B) hostile work environment sexual harassment
C) gender discrimination
D) quid pro quo sexual harassment

E) None of the above
F) A) and B)

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According to the study conducted by Wrzesniewski on the meaning of work,people who view their occupation as a career tend to


A) see their occupation as their mission in life.
B) see their occupation as a valuable endeavor in and of itself.
C) focus on the negative aspects of their work.
D) focus on the attainment of promotions.

E) None of the above
F) A) and B)

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During the annual performance appraisal,Jill's supervisor gives her a "9" on a scale of "1" to "10" for all the assessment items.Jill's colleagues,however,are aware that Jill's efficiency was more like a "6" on the "1-to- 10" scale even though her work quality was a "9." Which of the following biases has been exhibited by Jill's supervisor in this instance?


A) the Hawthorne effect
B) the halo effect
C) interviewer's illusion
D) stereotyping

E) A) and C)
F) A) and B)

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In the context of conducting interviews,_____ refers to interviewers' mistaken tendency to believe in their own ability to discern the truth from a job applicant.


A) interviewer burden
B) interviewer variance
C) interviewer effect
D) interviewer illusion

E) All of the above
F) C) and D)

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Donald Clifton's strengths-based management approach emphasizes


A) challenging employees in novel situations.
B) maximizing and building on employees' existing strengths.
C) treating all employees as if they have the same potential to achieve.
D) matching the strengths of managers to those of employees.

E) None of the above
F) A) and C)

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In the context of job analysis,which of the following statements best defines knowledge?


A) It refers to what an individual must be able to do.
B) It refers to a person's capacity to learn a job and to gain new skills.
C) It refers to what a person needs to know to function in a job.
D) It refers to not only to what a person can do,but to what he or she will do on a job.

E) A) and C)
F) C) and D)

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In the context of approaches to management,managers who encourage their employees to apply their talents,insights,and abilities exhibit the characteristics of


A) Theory X managers.
B) Theory Y managers.
C) authoritarian leaders.
D) dictatorial leaders.

E) A) and D)
F) A) and C)

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Caleb,a manager at River's Ink Corp. ,claims that his employees are lazy and have to be constantly ordered to perform their duties.In the context of the different approaches to management,Caleb is most likely to agree with the


A) Japanese-style of management.
B) strengths-based management.
C) Theory Y approach to management.
D) Theory X approach to management.

E) A) and B)
F) A) and C)

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_____ is the managerial philosophy that emphasizes the worker as a well-oiled machine and the determination of the most efficient methods for performing any work-related task.


A) Contingency management
B) Scientific management
C) Strengths-based management
D) Human relations approach

E) A) and C)
F) B) and D)

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Halo effect refers to a bias,common in performance appraisals,that occurs when a rater gives an employee different ratings on all of the items being evaluated,even though the individual shows consistency across the dimensions being assessed.

A) True
B) False

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Jenna,a hospital maintenance worker,takes the initiative to decorate and water the potted plants in the balconies of the hospital rooms.She desires to make long stays more comfortable and enlivening for the patients and wants to fulfill her role as a hospital worker.Though engaging in these tasks is not part of Jenna's job description,it gives her great pleasure and fills her with a sense of purpose.Jenna's actions exemplify _____ in this scenario.


A) elaboration
B) role conflict
C) job evaluation
D) job crafting

E) B) and D)
F) A) and D)

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Unwelcome sexual behavior that creates an intimidating workplace for a victim and has the purpose or effect of interfering with the victim's work performance is referred to as


A) role conflict.
B) hostile work environment sexual harassment.
C) gender discrimination.
D) quid pro quo sexual harassment.

E) All of the above
F) None of the above

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Alisha works as a marketing assistant for FincCon Inc.She finds her work strenuous and distasteful.She often complains about the workload and the other employees.Algo Co. ,another firm,offers Alisha a job as a creative writer.Although Alisha has always desired a career in writing,she rejects the offer and decides to continue working for FincCon.This is because FincCon offers her several monetary and non-monetary benefits,which she will not receive at the other firm.In the context of organizational psychology,Alisha is displaying a sense of _____ in this scenario.


A) affective commitment
B) personal commitment
C) normative commitment
D) continuance commitment

E) C) and D)
F) B) and D)

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According to the Hawthorne effect,people perform better when they


A) are not scrutinized.
B) feel what they do matters to someone.
C) are exposed to a new working environment.
D) are conditioned to a positive stimulus at the workplace.

E) All of the above
F) B) and C)

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Sheldon is the head coach of Arizona Riders,a baseball team.He is not very conscientious and strictly abides by the rules.He punishes his players if they don't perform well and rewards them when they do.In the context of leadership,Sheldon has the makings of a(n)


A) idealized leader.
B) transactional leader.
C) Theory Y leader.
D) transformational leader.

E) A) and D)
F) B) and C)

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Meterminx Inc. ,a clock manufacturer,adds a motorized conveyer belt to its manufacturing plant so that the clock being fabricated automatically moves from one workstation to the next,and the workers stay in the same place.From the information in this scenario,it is evident that Meterminx has employed the process of


A) assembly line.
B) batch production.
C) collaborative customization.
D) pilot production.

E) A) and B)
F) C) and D)

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