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Exam 8: Project Quality Management

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Question 31

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 What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range?

A) prevention cost
B) appraisal cost
C) internal failure cost
D) external failure cost

E) B) and D)
F) None of the above

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Question 32

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 Which is a measure of quality control equal to one fault in one million opportunities problems?

A) ISO 9000
B) six 9s of quality rule
C) seven run rule
D) Six Sigma rule

E) All of the above
F) B) and D)

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Question 33

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 Which graphic display of data illustrates the results of a process over time?

 Which addresses how well a product or service performs the customer's intended use?

 Which term is used when the project's processes and products meet written specifications?

 During which phase of the DMAIC process is the fishbone or Ishikawa diagram used?

 In the DMAIC process, the letter "C" stands for _____.

 Customer requirements are an important aspect of the quality planning process.

 _____ are groups of nonsupervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.

 Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.

 The _____ means taking responsibility for failures or not meeting quality expectations.

 Describe the relationship between Six Sigma and statistics. What statistical concepts are involved in the Six Sigma philosophy?

 What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed) ?

 List and briefly describe the three project quality management processes.

 _____ diagrams trace complaints about quality problems back to the responsible production operations.

 Gantt charts cannot be used to aid project quality management.

 A run chart is a bar graph that depicts data points and their order of occurrence.

 Which system involves a three-part, continuous cycle of planning, controlling, and documenting quality in an organization?

 Which process helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes?

 Which statement is one of Juran's ten steps to quality improvement?