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_____ is a measure of quality control equal to 1 fault in 1 million opportunities.

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Six 9s of ...

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The _____ model focuses on defining user requirements and planning software projects.

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SQFD
oftware Quality Function ...

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_____ help users to identify the vital few contributors that account for most quality problems in a system.


A) Gantt charts
B) Pareto charts  
C) Control charts
D) Tracking Gantt charts

E) None of the above
F) All of the above

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Project managers are ultimately responsible for quality management on their projects.

A) True
B) False

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One of Juran's ten steps to quality improvement states that:


A) an organization should minimize top management involvement in the achievement of individual employee goals. 
B) an organization should entrust improvement to individual employees rather than appointing teams or facilitators. 
C) an organization should build awareness of the need and opportunity for improvement. 
D) an organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement.

E) A) and B)
F) None of the above

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_____ involves choosing part of a population of interest for inspection.

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Statistica...

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A run chart is a bar graph that depicts data points and their order of occurrence.

A) True
B) False

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_____ addresses the ease of performing maintenance on a product.


A) Reliability
B) Performance  
C) Maintainability
D) Functionality

E) B) and C)
F) None of the above

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_____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.


A) Juran
B) Ishikawa  
C) Crosby
D) Deming

E) A) and D)
F) None of the above

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_____ measures how much variation exists in a distribution of data.

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_____ correct or prevent further quality problems based on quality control measurements.

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Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.


A) define
B) measure  
C) analyze
D) improve

E) A) and C)
F) A) and D)

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The term sigma means median.

A) True
B) False

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List and briefly describe the three project quality management processes.

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Planning quality includes identifying wh...

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Performing _____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

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DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

A) True
B) False

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_____ means that a product can be used as it was intended.


A) Conformance to requirements
B) Fitness for use  
C) Critical chain scheduling
D) Free slack

E) B) and C)
F) A) and D)

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Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

A) True
B) False

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_____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

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Design of ...

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Frameworks for helping organizations improve their processes and system are called Six Sigma charts.​

A) True
B) False

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