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Exam 8: Enterprise Applications: Business Communications

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Question 101

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What is enterprise application integration (EAI) middleware?

A) The use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.
B) The integration of data from multiple sources, which provides a unified view of all data.
C) Translates information between disparate systems.
D) Packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

E) B) and C)
F) A) and D)

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Question 102

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What maintains customer contact information and identifies prospective customers for future sales?

A) Sales management CRM system
B) Contact management CRM system
C) Opportunity management CRM system
D) Sales force automation CRM system

E) A) and D)
F) All of the above

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Question 103

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What is call scripting?

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

Logistics includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Integrations are achieved using middleware -several types of software that sit between and provide connectivity for two or more software applications. Middleware translates information between disparate systems.

RFID supports logistics.

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

What allows an organization to reduce the cost and time required during the design process of a product?

Supply chain execution system is the ability to view all areas up and down the supply chain

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

What is a process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model?

What distributes goods and services to customers?

Products are distributed to customers and their downstream customers at all levels.

In the basic supply chain plan refers to preparing to manage all resources required to meet demand.