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"Hidden costs," such as ________ costs, can easily undercut anticipated benefits from outsourcing.


A) vendor selection
B) hardware
C) software
D) employee salary

E) C) and D)
F) A) and D)

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End-user-developed systems can be completed more rapidly than those developed through the conventional programming tools.

A) True
B) False

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CASE tools facilitate the creation of clear documentation and the coordination of team development efforts.

A) True
B) False

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You are an IT project manager for an advertising firm. The firm wishes to create an online survey tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project?


A) RAD
B) JAD
C) End-user development
D) Prototyping

E) C) and D)
F) A) and C)

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You have been hired as a consultant to make recommendations for Smarty's, a healthy fast-food chain that is undergoing major expansion. Smarty's needs to create an enterprise resource planning system. However, Smarty's needs to have this system up and running as quickly as possible or it is likely they will begin losing business. What do you recommend?

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Creating new, original enterprise softwa...

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Gantt and PERT charts are two common formal planning tools for project management.

A) True
B) False

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________ describe the transformation occurring within the lowest level of the data flow diagrams. They express the logic of each process.


A) Process specifications
B) Structure charts
C) DFDs
D) Component procedures

E) B) and D)
F) C) and D)

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Successful implementation of an information system requires the participation of end users in the project.

A) True
B) False

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System testing:


A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole.
C) tests each program separately.
D) provides the final certification that the system is ready to be used in a production setting.

E) B) and C)
F) A) and D)

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Which process is used to develop risk profiles for a firm's information system projects and assets?


A) Information systems plan
B) Scoring model
C) Portfolio analysis
D) Feasibility study

E) B) and C)
F) A) and D)

Correct Answer

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