Question 1

What are social media sponsors?

Accepted Answer

Social media sponsors are companies and ...

Question 2

SM sponsors do not require training on social media information systems (SMIS)user procedures to contribute to their organization's SM site.

Accepted Answer

A) True 
 B)False

Question 3

What is a folksonomy?

Accepted Answer

Enterprise 2.0 content is tagged,just li...

Question 4

With respect to the five components of social media information systems (SMIS) ,which of the following statements is true of application providers?

Accepted Answer

A)   They usually process SM sites using desktops, laptops, and smartphones.
B)   They store and retrieve SM data on behalf of sponsors and user communities.
C)   They employ browsers and native mobile applications to store and retrieve connection data.
D)   Their procedures are informal, evolving, and socially oriented.E) B) and D)
F) None of the above

Question 5

According to McAfee's Enterprise 2.0 model,pushing enterprise content to users based on subscriptions and alerts is part of tagging.

Accepted Answer

A) True 
 B)False

Question 6

Crowdsourcing is the dynamic social media process of employing users to participate in product design or product redesign.

Accepted Answer

A) True 
 B)False

Question 7

Social capital can be gained by limiting the number of friends.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is a feature of social media application providers?

Accepted Answer

A)   They do not support custom software for long durations as it is expensive.
B)   They generally charge users a license fee to use their applications.
C)   They use elastic, cloud-based servers to process SM sites.
D)   They sponsor content on SM sites.E) A) and D)
F) A) and B)

Question 9

According to McAfee's Enterprise 2.0 model,the process in which workers want applications to enable them to rate tagged content and to use the tags to predict content that will be of interest to them is called extensions.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is true of using social media to advance organizational strategy?

Accepted Answer

A)   The unpredictability of dynamic processes like social media is encouraged in supply chains.
B)   Solving supply chain problems via social media reinforces an organization's sense of privacy.
C)   Users who have no financial incentive are willing to provide reviews to the buyer community.
D)   Organizations whose business strategy involves selling to developer networks are the last to adopt SM-based customer support.E) A) and B)
F) A) and C)

Question 11

Google is an example of a social media application provider.

Accepted Answer

A) True 
 B)False

Question 12

A ________ is a statement that delineates employees' rights and responsibilities.

Accepted Answer

A)   statement of purpose
B)   bill of labor
C)   social media policy
D)   corporate datasheetE) A) and C)
F) A) and B)

Question 13

Both Web sites and social networking sites present user and responder content,but only social networking applications store and process connection data.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is true of social networking problems?

Accepted Answer

A)   Responses to problematic content are best reserved for instances where it has caused the organization to do something positive.
B)   Inappropriate contributions that contain obscene or otherwise inappropriate content should be ignored indefinitely.
C)   The product development team should not receive the criticisms posted on a social networking site.
D)   If the problematic content represents reasonable criticism of the organization's products, the best response is to delete it.E) A) and C)
F) B) and D)

Question 15

Seekers of the truth share a common desire to learn something,solve a problem,or make something happen.

Accepted Answer

A) True 
 B)False

Question 16

Social media ________ are companies and other organizations that choose to support a presence on one or more SM sites.

Accepted Answer

A)   outlets
B)   sponsors
C)   application providers
D)   dashboardsE) B) and D)
F) A) and C)

Question 17

In social CRM,relationships between organizations and customers are fixed.

Accepted Answer

A) True 
 B)False

Question 18

In the context of Customer Relationship Management (CRM),social media means that the vendor loses control of the customer relationship.

Accepted Answer

A) True 
 B)False

Question 19

In the context of management,________ means loss of control of employees.

Accepted Answer

A)   transcendence
B)   divergence
C)   emergence
D)   dependenceE) All of the above
F) None of the above

Question 20

What are the six characteristics of Enterprise 2.0?

Accepted Answer

Andrew McAfee defined six characteristic...

Exam 8: Social Media Information Systems

Social media ________ are companies and other organizations that choose to support a presence on one or more SM sites.

Correct AnswerverifiedShow Answer

In social CRM,relationships between organizations and customers are fixed.

Correct AnswerverifiedShow Answer

What are social media sponsors?

Correct AnswerverifiedSocial media sponsors are companies and ...View AnswerShow Answer

With respect to the five components of social media information systems (SMIS) ,which of the following statements is true of application providers?

Correct AnswerverifiedShow Answer

What is a folksonomy?

Correct AnswerverifiedEnterprise 2.0 content is tagged,just li...View AnswerShow Answer

In the context of management,________ means loss of control of employees.

Correct AnswerverifiedShow Answer

Crowdsourcing is the dynamic social media process of employing users to participate in product design or product redesign.

Correct AnswerverifiedShow Answer

In the context of Customer Relationship Management (CRM),social media means that the vendor loses control of the customer relationship.

Correct AnswerverifiedShow Answer

According to McAfee's Enterprise 2.0 model,pushing enterprise content to users based on subscriptions and alerts is part of tagging.

Correct AnswerverifiedShow Answer

What are the six characteristics of Enterprise 2.0?

Correct AnswerverifiedAndrew McAfee defined six characteristic...View AnswerShow Answer

Social capital can be gained by limiting the number of friends.

Correct AnswerverifiedShow Answer

SM sponsors do not require training on social media information systems (SMIS)user procedures to contribute to their organization's SM site.

Correct AnswerverifiedShow Answer

Which of the following statements is true of using social media to advance organizational strategy?

Correct AnswerverifiedShow Answer

Which of the following statements is true of social networking problems?

Correct AnswerverifiedShow Answer

Which of the following statements is a feature of social media application providers?

Correct AnswerverifiedShow Answer

A ________ is a statement that delineates employees' rights and responsibilities.

Correct AnswerverifiedShow Answer

Both Web sites and social networking sites present user and responder content,but only social networking applications store and process connection data.

Correct AnswerverifiedShow Answer

Google is an example of a social media application provider.

Correct AnswerverifiedShow Answer

According to McAfee's Enterprise 2.0 model,the process in which workers want applications to enable them to rate tagged content and to use the tags to predict content that will be of interest to them is called extensions.

Correct AnswerverifiedShow Answer

Seekers of the truth share a common desire to learn something,solve a problem,or make something happen.

Correct AnswerverifiedShow Answer

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Social media sponsors are companies and ...
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Enterprise 2.0 content is tagged,just li...
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Andrew McAfee defined six characteristic...
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