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Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.

A) True
B) False

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What is the difference between ethnocentrism and ethnorelativism?

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Ethnocentrism is the belief that your ow...

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CASE Scenario - Sarah's Sharks As the marketing director for Sarah's Sharks, Gloria Riviera is particularly well aware of diversity within the firm's clients in the market place. As a successful woman manager, she is also sensitive to the importance of diversity among employees at Sarah's Sharks. -Gloria would like to form a women's leadership group to help other women at Sarah's Sharks advance within the company. Membership within the group will be voluntary and open to anyone. This group would best be described as a(n) :


A) focus group
B) diversity team
C) self-help group
D) affinity group
E) multicultural team

F) B) and D)
G) A) and E)

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Research has shown that affinity groups:


A) create divisions in the workplace.
B) are bad experiences for minority employees.
C) help retain minority employees.
D) reduce creativity by being homogeneous.
E) none of these.

F) A) and E)
G) C) and E)

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The most important component of a successful diversity strategy is management commitment, leadership, and support.

A) True
B) False

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One of the consequences of diversity in the workplace is that there is a decreased quality of team problem solving.

A) True
B) False

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The major steps involved in building a truly diverse workplace include:


A) building a corporate culture that values diversity.
B) changing structures and policies so that they support diversity.
C) diversity training.
D) all of these.
E) none of these.

F) C) and D)
G) B) and E)

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Name five dividends of workplace diversity.

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Β· Better use of employee talent
Β· Increa...

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Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.

A) True
B) False

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The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.

A) True
B) False

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A higher ranking, senior organizational member who is committed to providing upward mobility and support to a protΓ©gΓ©'s professional career is a(n) _____.

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Today's workforce is growing older with an average age of 40.8 years in 2006 and it is expected to increase to 42.1 years in 2016.

A) True
B) False

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Which of the following is an invisible barrier that separates women and minorities from top management positions?


A) The barrier to entry
B) Affirmative action
C) Equal opportunity
D) The glass ceiling
E) The glass wall

F) A) and E)
G) C) and D)

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The first step in diversity skills training is to help people learn how to communicate and work effectively in a diverse environment.

A) True
B) False

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Homogeneous top management teams tend to be broadminded in their perspectives.

A) True
B) False

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Which racial or ethnic category currently represents the largest and fastest growing minority group?


A) White
B) African American
C) Asian
D) Hispanic
E) Native American

F) A) and B)
G) A) and C)

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Discrimination is the tendency to view people who are different as being deficient.

A) True
B) False

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Rebecca, a human resource manager at WorldPlus Corp., regularly establishes numerical goals tied to diversity, such as tracking salaries, rates of promotion, and managerial positions for women and minorities. This involves which step for developing diversity and cultural competence?


A) Demanding results and revisiting goals
B) Maintaining momentum to change the culture
C) Choosing solutions to fit a balanced strategy
D) Uncovering diversity problems in an organization
E) Strengthening top management commitment

F) A) and C)
G) All of the above

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_____ mentoring relationships sometimes leave both parties uncomfortable.


A) Cross-race
B) Female-male
C) Male-male
D) Female-female
E) Same race

F) A) and B)
G) A) and D)

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Birmingham Boardwalk, Inc. uses a(n) _____ program to provide minorities and women with direct training and inside information on the norms and expectations of the organization.


A) sponsoring
B) mentoring
C) expatriate
D) delegate
E) advisory

F) B) and E)
G) B) and D)

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