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Jorge oversees two very different workers. Kendrick wants to be told exactly what to do because he is hesitant to make decisions, and Liz wants to be told exactly what to do because she wants to get on with it. So, even though they are very different people, they both respect decisiveness. According to the path-goal theory of leadership, Jorge should use the ________ leadership style with Kendrick and Liz.


A) directive
B) supportive
C) participative
D) achievement-oriented
E) relationship

F) B) and D)
G) C) and E)

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Visions can be inappropriate, or fail, when they


A) are unique and challenging.
B) fail to motivate organization members equally.
C) reflect only the leaders' needs.
D) are focused on long-term benefits.
E) take a couple of years to become feasible.

F) B) and C)
G) B) and E)

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What do employees and organizations want from their leaders?

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Student answers will vary but should dem...

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According to proponents of the situational approach to leadership, universally important traits and behaviors do not exist.

A) True
B) False

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Actions taken to ensure the satisfaction of group members, develop and maintain harmonious work relationships, and preserve the social stability of the group are referred to as ________ behaviors.


A) task performance
B) organizational citizenship
C) performance-oriented
D) customer-centered
E) group maintenance

F) B) and D)
G) C) and E)

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Which of the following highlights the importance of leader behaviors, not just toward the group as a whole but also toward individuals on a personal level?


A) the behavioral leadership approach
B) the Vroom model of decision making
C) leader-member exchange theory
D) the trait approach to leadership
E) Blake amp; Mouton's Leadership Grid

F) B) and C)
G) A) and E)

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Carla, a manager at a restaurant, has the responsibility of scheduling workers and assigning projects during each shift. Employees who have performed poorly are often scheduled for the unpopular weekend shifts and the worst shift duties. In order to avoid this, most employees try to perform well. In this case, Erica seems to use a high degree of ________ power.


A) legitimate
B) negative
C) coercive
D) referent
E) expert

F) A) and D)
G) B) and C)

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Which of the following statements is true of decision styles?


A) The laissez-faire style results in positive attitudes.
B) The democratic style results in positive attitudes.
C) The autocratic style results in lower performance.
D) The laissez-faire style results in higher performance.
E) The democratic style is the fastest.

F) A) and D)
G) None of the above

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Which of the following sources of power is most dominant when a leader is followed due to his or her charisma?


A) legitimate power
B) reward power
C) coercive power
D) referent power
E) expert power

F) B) and E)
G) C) and D)

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In leadership, charisma can be used positively or negatively.

A) True
B) False

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Abdul, a sales manager, gives his salespeople some tips on how to close a deal. The salespeople then alter their sales techniques because they respect Abdul's proficiency. This is an example of ________ power.


A) coercive
B) reward
C) professional
D) referent
E) expert

F) B) and C)
G) C) and D)

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Which of the following is a drawback of grid training?


A) ignoring the influence of referent power
B) advocating one-best-way style of leadership
C) demanding more from leaders than most are capable of giving
D) being little more than a money-making scheme
E) focusing more on maintenance than on performance

F) D) and E)
G) B) and E)

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Which of the following is associated with task performance?


A) concern for people
B) stress reduction
C) appreciation of others
D) focus on comfort
E) quantity of output

F) D) and E)
G) A) and E)

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________ power is dominant when subordinates are obliged to comply by virtue of a boss's authority.


A) Legitimate
B) Reward
C) Coercive
D) Referent
E) Expert

F) C) and E)
G) A) and E)

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Which type of power is dominant when a leader is respected for her or his knowledge?


A) legitimate power
B) reward power
C) coercive power
D) referent power
E) expert power

F) B) and C)
G) A) and E)

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William started his company, StoryMaps, in 2005 with a lofty goal. He wanted to "bring people together by revolutionizing the way they understand and communicate about their neighborhoods." StoryMaps allowed users to hover over a map location and zoom in to post stories, reminiscences, thoughts, photos, and reviews of locations and read those left by others. William envisioned StoryMaps as "a mashup of Yelp, Google Maps, and an online literary magazine" and the company's stated mission was that it would "foster meaningful conversations in the Internet age." He enlisted several well-known writers to contribute stories about map locations meaningful to them. Initially, StoryMaps approached schools and universities about incorporating StoryMaps into their curriculum. But when a startup expressed interest in partnering with StoryMaps to develop a mobile app that would reach a larger market, William was reticent. He did not think StoryMaps needed an app-at that time, apps were still fairly new, costly, and many of them failed. StoryMaps managed for a couple of years before finally going under in 2007. Why did William's vision fail?


A) It did not reflect his personal needs as the leader of the company.
B) It failed to adapt to environmental changes in the market.
C) There was a lack of acceptance by those responsible for implementing it.
D) It was too narrowly focused on short-term goals for the company.
E) The vision failed to articulate clear, concrete, and attainable goals.

F) A) and B)
G) A) and C)

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Describe how a leader's performance and maintenance behaviors influence people's attitudes and performance.

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Referent power is described as the power that exists through having


A) control over punishments.
B) control over rewards.
C) the authority to tell others what to do.
D) expertise in a particular area.
E) appealing personal characteristics.

F) C) and D)
G) B) and D)

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Nyla, an office manager for Riverside Dental Associates, has a high need for achievement, is constantly striving for improvement, and shows ambition and energy. This describes her


A) leadership motivation.
B) integrity.
C) self-confidence.
D) drive.
E) knowledge of the business.

F) A) and E)
G) B) and D)

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At a management retreat, Nicole Noah and her colleagues are reminiscing about how much they enjoyed college life. Everyone remembers their favorite management topics. Nicole Noah is surprised to realize that each of them has a favorite leadership perspective. However, no one can remember the name of the theory they liked most!1. Lauren Lila knows that her favorite leadership perspective is the one that assumed that leaders are born, not made. (This is because Lauren Lila does, in fact, believe she is a "born leader.") 2. Misha Madison, on the other hand, has found that her most effective style of leadership is to capitalize on the fact that she arouses a sense of excitement in her employees, who genuinely like and admire her and want to follow her lead.3. Tony Enzo argues that his favorite theory recognized that the best answer concerning which style of leadership to use is "It depends!" He maintains that the theory he liked the most argued for "looking before you lead."4. Darren Liam argues that the company will be most effective when the leader makes decisions on his or her own and then announces those decisions to the group. Enzo's favorite leadership perspective is the ________ approach.


A) trait
B) behavioral
C) situational
D) charismatic
E) transactional

F) B) and C)
G) A) and E)

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