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As the level of customer service increases, what happens to total logistics costs?

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Mail-order selling, catalogue sales, and telemarketing, are all examples of:


A) indirect marketing.
B) impersonal marketing.
C) direct marketing.
D) channel bypass marketing.

E) C) and D)
F) A) and D)

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All of the following are examples of contractual vertical marketing systems, except:


A) distribution-sponsored voluntary chains
B) franchising program
C) wholesaler-sponsored voluntary chains
D) retailer-sponsored cooperatives

E) A) and B)
F) B) and D)

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IBM has long been perceived as the leader in computer technology. As such, for many years IBM computers were available only from selected, authorized IBM retailers. Currently, IBM has changed its distribution strategy. Consumers can now purchase IBM computers at several well-known department and discount stores, including Walmart and Kmart, located throughout the country. Initially, IBM employed ________ distribution and made its products available only through a single retail outlet in specific locations. Currently, as computers have become more of a shopping good, IBM is using _________distribution, as it seeks to broaden the degree of its Distribution and make its computers available in several retail outlets in specific areas.


A) intensive; exclusive
B) intensive; selective
C) exclusive; intensive
D) exclusive; selective

E) A) and D)
F) A) and C)

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Which of the following statements describes the key difference between merchant wholesalers and agents and brokers?


A) Merchant wholesalers take title to merchandise and agents and brokers do not.
B) Agents and brokers only deal with consumer channels.
C) Agents and brokers make their profits based on the sales of merchandise they own, while merchant wholesalers make profits based on fees paid for their services.
D) Merchant wholesalers don't perform all channel functions and agents and brokers do.

E) A) and D)
F) A) and C)

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Jacob has developed a lawn care service that will revolutionize the lawn care industry. Jacob, however, has limited operating capital and still wants a wide distribution of his new product. Which of the following options might he choose?


A) He could establish a wholesaler-sponsored vertical marketing system to obtain greater economies of scale.
B) He can establish a contractual vertical marketing system (franchise) .
C) He might establish a corporate vertical marketing system to control the distribution system established.
D) He might open up branch offices around the country to provide the exposure he needs.

E) B) and D)
F) All of the above

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Which of the following factors affects the final choice of a marketing channel by a producer?


A) environmental factors
B) corporate tax legislation
C) changes in consumer purchasing behaviour
D) the stage in the product life cycle

E) A) and D)
F) C) and D)

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Define and describe a similarity and difference between multichannel marketing and a strategic channel alliance.

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Which of the following is TRUE when it comes to Dell Computer's transportation decisions?


A) slow transportation
B) inexpensive transportation
C) many different transportation modes
D) expensive transportation

E) C) and D)
F) B) and C)

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Which of the following statements describes a major benefit of distribution centres?


A) Distribution centres are typically used to increase lead time.
B) Distribution centres hold goods economically for extended periods of time.
C) Distribution centres emphasize speed and moving stored goods out as soon as possible.
D) Distribution centres achieve the low costs by locating in remote sites, far removed from transportation access.

E) A) and B)
F) A) and C)

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Safeway supermarkets operate their own bakeries. This illustrates:


A) forward integration.
B) horizontal channel.
C) vertical channel.
D) backward integration.

E) All of the above
F) B) and D)

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Which of the following is a type of merchant wholesaler?


A) truck jobbers
B) rack jobbers
C) cash-and-carry wholesaler
D) specialty merchandise wholesaler

E) B) and C)
F) A) and B)

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Selling agents are agents who:


A) work for several producers and carry non-competitive, complementary merchandise in an exclusive territory.
B) represent a single producer and are responsible for the entire marketing function of that producer.
C) furnish the racks or shelves that display merchandise in retail stores, perform all channel functions, and sell on consignment to retailers.
D) take title to merchandise but sell only to buyers who call on them, pay cash for merchandise, and furnish their own transportation for the merchandise.

E) All of the above
F) A) and B)

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Figure 14-1 Figure 14-1    -A variety of terms are used for marketing intermediaries. They vary in specificity and use in consumer and business markets. According to Figure 14-1, the term that would be used to describe the intermediary in Cell  A,  would be __________. A) middleman B) wholesaler C) distributor D) retailer -A variety of terms are used for marketing intermediaries. They vary in specificity and use in consumer and business markets. According to Figure 14-1, the term that would be used to describe the intermediary in Cell "A," would be __________.


A) middleman
B) wholesaler
C) distributor
D) retailer

E) B) and D)
F) B) and C)

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Dell sells its products to both Best Buy and Future Shop. Best Buy just ran an advertisement highlighting how they sell the best Dell products available, and all other computer shops are bad retailers. This advertisement may lead to:


A) Partnership inconsistency
B) Disintermediation
C) Cross-docking
D) Channel conflict

E) B) and C)
F) A) and B)

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A channel that includes intermediaries between the producer and consumer and perform numerous channel functions are referred to as a(n)


A) multi-level channel.
B) full-service channel.
C) indirect channel.
D) skewed channel.

E) A) and D)
F) A) and C)

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At the end of a recent year, Solectron, Milpitas, California, an electronics contractor, made half of his purchases under vendor-managed inventory programs. Solectron:


A) had its suppliers perform all materials handling activities.
B) authorized its suppliers to eliminate as many wholesaling functions as possible from the supply chain.
C) authorized the use of distribution centres to provide quicker customer response times.
D) used a system in which its suppliers determined the product amount and assortment that should be in stock.

E) A) and C)
F) A) and B)

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What are the functions performed by intermediaries?

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Describe how social media platforms, such as Facebook, could be used as an Internet marketing channel?

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Pharmaceutical companies such as Eli Lilly and SmithKline Beecham use a system to make sure retailers carrying their products maintain predetermined inventory levels in stock. The pharmaceutical companies do this by a daily monitoring of sales at individual stores and will automatically ship products out when the stores are running low. This is called a(n) :


A) vendor-managed inventory
B) supply chain inventory
C) supplier-managed inventory
D) just-in-time system

E) B) and C)
F) A) and B)

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