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For many types of service organizations such as hospitals,banks and airlines,the primary cost of operations is:


A) establishing and maintaining a presence on the Internet.
B) coping with obsolescence that results from the rapid pace of technological change.
C) labour costs.
D) insurance and legal expenses.

E) None of the above
F) All of the above

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The ABC Corporation is about to diversify into an entirely new market.This move will create the need for several new positions in the production and marketing departments.However,the production technologies and the marketing environment in this new market are very different from ABC's traditional market.The company is likely to rely on external sources to fill many of the positions created by its diversification.

A) True
B) False

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Transfers and promotions are internal sources used by human resource managers to fill recruiting needs.

A) True
B) False

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The first step in the selection process is usually:


A) the initial interview.
B) obtaining complete application forms.
C) placing a help wanted ad.
D) aptitude testing.

E) A) and B)
F) A) and C)

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B

A major advantage of a piecework pay system is that it:


A) is a system that is strongly supported by both unions and management.
B) encourages cooperation and teamwork among employees.
C) creates a powerful incentive to work efficiently.
D) requires a minimum of paperwork and record keeping.

E) A) and C)
F) C) and D)

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Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service and high-tech manufacturing industries requires workers to have more technical job skills.

A) True
B) False

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Laura was hired as a management trainee by Simulex Corporation through a special program designed to "right past wrongs" by giving females and minorities greater opportunities for employment and advancement.The program is enforced by the law.Laura was hired through a(n) ______program.


A) positive response
B) discrimination alleviation
C) cultural diversity
D) employment equity

E) B) and D)
F) A) and B)

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D

Internet-based training courses are sometimes also called:


A) vestibule training.
B) synchronized training.
C) contingency training.
D) distance learning.

E) A) and D)
F) None of the above

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Skill-based pay is a method of compensating teams in which base pay is raised when team members learn and apply new skills.

A) True
B) False

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is the set of activities used to legally obtain a sufficient number of the right people at the right time and to select those who best meet the needs of the organization.


A) Networking
B) Recruitment
C) Preemptive hiring
D) Pre-selection

E) A) and C)
F) A) and B)

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John is a manager of a small business who handles most of his firm's recruiting efforts.Because John recruits for a small business he is at a distinct advantage when it comes to finding the right people to fill his firm's needs.

A) True
B) False

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False

Akiko works for a company that allows her to choose when she begins and ends her workday,as long as she works a required number of hours and is at her job station at certain specified core times.Akiko's company is using a compressed workweek plan.

A) True
B) False

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Because current legal guidelines limit the types of questions that can be asked,completed job application forms contain very little useful information about job candidates.

A) True
B) False

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Willie was recently hired to an entry level management position at ABC Resorts,a real estate development company.His superiors believe Willie has potential to move into a top management position within the organization.They have begun assigning Willie to a different department every few months so he can obtain the broad perspective needed by top managers.Willie's experiences are an example of:


A) an understudy position.
B) cross-functional management.
C) job rotation.
D) multitasking.

E) None of the above
F) A) and B)

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Employee training focuses on short-term skills,while employee development focuses on long-term abilities.

A) True
B) False

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is the process of training and educating employees to become good managers and then developing their managerial skills over time.


A) Self-actualization training
B) Pre-mentoring
C) Management development
D) Vestibule training

E) B) and C)
F) A) and B)

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Airlines,hospitals,and many other service organizations are so labour intensive that the cost of labour is their primary cost of operations.

A) True
B) False

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Contingent workers are often more productive than permanent workers.

A) True
B) False

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A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called:


A) job enlargement.
B) an apprenticeship program.
C) job rotation.
D) vestibule training.

E) All of the above
F) C) and D)

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Which of the following statements about human resource management opportunities and challenges is most accurate?


A) Shifts in the economy have led to a huge pool of skilled and unskilled workers from declining industries that are either unemployed or are underemployed.
B) Workers now desire more stability and predictability in their careers,so they now give their employers more loyalty and expect more loyalty from their employers in return.
C) So many people have sought training in high tech areas such as biotechnology and computers that there is likely to be a huge surplus of labour in high tech industries.
D) Workers now would rather have more income rather than more leisure.Therefore,many employees now want to work more than 40 hours per week.

E) C) and D)
F) B) and D)

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