Question 1

From your reading of the Soma Bay case study,the company implemented JD Edwards Enterprise One to solve all of the following problems except:

Accepted Answer

A)  overtaxing of its data centers.
B)  providing timely reports of profitability.
C)  providing detailed financial data.
D)  combining data from general ledger and other financial systems.
E)  using JD Edwards' other integrated modules.F) All of the above
G) A) and B)

Question 2

Plant Away is an Oregon-based retailer and distributor of trees and shrubs.They have hundreds of smaller nurseries based around the country that grow the plant stock.The majority of their business is conducted online.Consumers typically purchase small quantities of products online and Plant Away coordinates the shipping from the most appropriate nursery.What unique problems might you anticipate they have in their supply chain? What might remedy these problems?

Accepted Answer

Typical problems in supply chains arise ...

Question 3

Uncertainties in the supply chain often lead to:

Accepted Answer

A)  declines in production.
B)  increases in inventory across all tiers.
C)  strategic changes in production plans.
D)  the bull whip effect.
E)  a reduction in safety stocks.F) A) and C)
G) B) and D)

Question 4

SFA modules in CRM systems provide tools for all of the following except:

Accepted Answer

A)  team selling.
B)  territory management.
C)  sales forecasting.
D)  managing sales prospect and contact information.
E)  managing customer service requests.F) A) and B)
G) C) and E)

Question 5

The total time it takes to complete a business process,from start to finish,is called its ________ time.

Accepted Answer

A)  development
B)  cycle
C)  fulfillment
D)  service
E)  actualizationF) B) and C)
G) A) and D)

Question 6

The bullwhip effect can be countered by:

Accepted Answer

A)  globalization.
B)  disintermediation.
C)  implementing a CRM.
D)  reducing information uncertainty.
E)  product differentiation.F) A) and B)
G) C) and D)

Question 7

Selling a customer with a checking account a home improvement loan is an example of:

Accepted Answer

A)  operational CRM.
B)  direct marketing.
C)  sales force automation.
D)  cross-channel promotions.
E)  cross-selling.F) C) and D)
G) B) and E)

Question 8

Enterprise software is built around thousands of predefined business processes that reflect:

Accepted Answer

A)  government regulations.
B)  industry benchmarks.
C)  best practices.
D)  cutting edge workflow analyses.
E)  the firm's culture.F) D) and E)
G) B) and D)

Question 9

The cost of switching from one enterprise system to another is quite low.

Accepted Answer

A) True 
 B)False

Question 10

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Accepted Answer

A)  execution
B)  planning
C)  optimization
D)  management
E)  touch pointF) None of the above
G) B) and D)

Question 11

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

Accepted Answer

A)  e-business suites
B)  ERP systems
C)  middleware
D)  legacy systems
E)  cloud solutionsF) D) and E)
G) All of the above

Question 12

What are four questions that a good CRM system can help answer and how do firms use the answers to those questions?

Accepted Answer

Four questions that a good CRM system ca...

Question 13

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Accepted Answer

A) True 
 B)False

Question 14

Supply chain planning systems perform all of the following functions except:

Accepted Answer

A)  establish inventory levels for raw materials and finished goods.
B)  identify the transportation mode to use for product delivery.
C)  determine where to store finished goods.
D)  determine how much product to manufacture in a given time period.
E)  track the physical status of goods.F) A) and B)
G) B) and C)

Question 15

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Accepted Answer

An enterprise system may be too expensiv...

Question 16

Identify and describe the two types of customer relationship management applications.

Accepted Answer

Operational CRM and analytical CRM are t...

Question 17

Which of the following is not a feature of next generation business intelligence applications?

Accepted Answer

A)  Employee relationship management
B)  The ability to include data from the Internet of Things (IoT) 
C)  Interactive dashboards for managers
D)  The ability to use neural networks to recognize patterns in machine performance
E)  The ability to provide ad hoc analysis for managersF) A) and E)
G) C) and D)

Question 18

What is a PRM module? How does it differ from an ERM module?

Accepted Answer

The more comprehensive CRM packages cont...

Question 19

Organizations can rewrite enterprise system software to support their existing business processes.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about enterprise applications is not true?

Accepted Answer

A)  Enterprise applications require organizational learning.
B)  Enterprise applications introduce "switching costs."
C)  Enterprise applications are based on organization-wide definitions of data.
D)  Enterprise applications require fundamental changes in the way a business operates.
E)  Enterprise applications are best implemented when few changes in business processes are required.F) A) and E)
G) A) and B)

Exam 9: Achieving Operational Excellence and Customer Intimacy:

From your reading of the Soma Bay case study,the company implemented JD Edwards Enterprise One to solve all of the following problems except:

Correct Answer
verified

Organizations can rewrite enterprise system software to support their existing business processes.

Correct Answer
verified

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

Correct Answer
verified

What is a PRM module? How does it differ from an ERM module?

Correct Answer
verified
The more comprehensive CRM packages cont...
View Answer

What are four questions that a good CRM system can help answer and how do firms use the answers to those questions?

Correct Answer
verified
Four questions that a good CRM system ca...
View Answer

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Correct Answer
verified

SFA modules in CRM systems provide tools for all of the following except:

Correct Answer
verified

Uncertainties in the supply chain often lead to:

Correct Answer
verified

Which of the following statements about enterprise applications is not true?

Correct Answer
verified

Supply chain planning systems perform all of the following functions except:

Correct Answer
verified

Identify and describe the two types of customer relationship management applications.

Correct Answer
verified
Operational CRM and analytical CRM are t...
View Answer

Enterprise software is built around thousands of predefined business processes that reflect:

Correct Answer
verified

The cost of switching from one enterprise system to another is quite low.

Correct Answer
verified

Correct Answer
verified
Typical problems in supply chains arise ...
View Answer

The bullwhip effect can be countered by:

Correct Answer
verified

The total time it takes to complete a business process,from start to finish,is called its ________ time.

Correct Answer
verified

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Correct Answer
verified
An enterprise system may be too expensiv...
View Answer

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Correct Answer
verified

Which of the following is not a feature of next generation business intelligence applications?

Correct Answer
verified

Selling a customer with a checking account a home improvement loan is an example of:

Correct Answer
verified

Exam 9: Achieving Operational Excellence and Customer Intimacy:

From your reading of the Soma Bay case study,the company implemented JD Edwards Enterprise One to solve all of the following problems except:

Correct AnswerverifiedShow Answer

Organizations can rewrite enterprise system software to support their existing business processes.

Correct AnswerverifiedShow Answer

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

Correct AnswerverifiedShow Answer

What is a PRM module? How does it differ from an ERM module?

Correct AnswerverifiedThe more comprehensive CRM packages cont...View AnswerShow Answer

What are four questions that a good CRM system can help answer and how do firms use the answers to those questions?

Correct AnswerverifiedFour questions that a good CRM system ca...View AnswerShow Answer

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Correct AnswerverifiedShow Answer

SFA modules in CRM systems provide tools for all of the following except:

Correct AnswerverifiedShow Answer

Uncertainties in the supply chain often lead to:

Correct AnswerverifiedShow Answer

Which of the following statements about enterprise applications is not true?

Correct AnswerverifiedShow Answer

Supply chain planning systems perform all of the following functions except:

Correct AnswerverifiedShow Answer

Identify and describe the two types of customer relationship management applications.

Correct AnswerverifiedOperational CRM and analytical CRM are t...View AnswerShow Answer

Enterprise software is built around thousands of predefined business processes that reflect:

Correct AnswerverifiedShow Answer

The cost of switching from one enterprise system to another is quite low.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedTypical problems in supply chains arise ...View AnswerShow Answer

The bullwhip effect can be countered by:

Correct AnswerverifiedShow Answer

The total time it takes to complete a business process,from start to finish,is called its ________ time.

Correct AnswerverifiedShow Answer

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Correct AnswerverifiedAn enterprise system may be too expensiv...View AnswerShow Answer

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Correct AnswerverifiedShow Answer

Which of the following is not a feature of next generation business intelligence applications?

Correct AnswerverifiedShow Answer

Selling a customer with a checking account a home improvement loan is an example of:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The more comprehensive CRM packages cont...
View Answer

Correct Answer
verified
Four questions that a good CRM system ca...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Operational CRM and analytical CRM are t...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Typical problems in supply chains arise ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
An enterprise system may be too expensiv...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified