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Exam 10: E-Business and Enterprise Resource Planning Systems

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Question 21

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Expectancy theory is most likely to be helpful in addressing which of the following common causes of ERP implementation failure?

A) Poor leadership from top management
B) Automating existing redundant processes
C) Inaccurate data in the system
D) Significant technical difficulties

E) C) and D)
F) None of the above

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Question 22

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SAS 70 is a form of ___ with respect to an ASP.

A) internal control
B) information technology
C) Both A and B
D) Neither A nor B

E) B) and C)
F) C) and D)

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Question 23

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Consider the following short case as you respond to the next question: Scott and Logan are the CEO and CFO of MLN Corporation. The firm has lately been losing customers to MLN's competitors; Scott and Logan believe an ERP system could help MLN obtain more timely information that will enable them to retain old customers and acquire new ones. They formed a six-person team with representatives from three of MLN's ten departments and instructed them to use the steps in the systems development life cycle to choose and implement an ERP system. A year later, the team had completed its work and implemented the system by transferring data from MLN's general ledger software to the ERP system.Umble and Umble suggested six necessary conditions for a successful ERP implementation. Which of the following is most closely related to communicating strategic goals clearly?

Please consider the following short case as you respond to the next question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes. They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns. Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations. If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system. Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.Which of the following best pairs a fact from the case with an appropriate cause of ERP system failures?

SPL Corporation is an information technology consulting firm with offices in six states. In implementing an ERP system for its own use, management should be careful to:

An organization is at the "chaotic" level of the capability maturity model. If it attempts to implement an ERP system, which of the following is most likely to cause the implementation to fail?

Costs associated with e-business include:

Please consider the following short case as you respond to the next question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes. They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns. Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations. If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system. Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.Based on the information in the case, all parties need to be concerned with which of the following common causes of ERP implementation failure?

Which of the following is most closely related to one of the benefits of e-business discussed in the text?

The CEO and CFO of TNS Corporation wanted to expand into e-business, but the company's board of directors was unwilling to approve their plan. Which of the following theories will best help the CEO and CFO persuade the board of directors to support their idea?

The US Department of State provides information on its web site for US citizens traveling to other countries and for citizens of other countries traveling to the US. Which of the following statements is most true?

Please consider the following short case as you respond to the next question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes. They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns. Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations. If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system. Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.If Sue and Sally accept Robert's proposal, which of the following common causes of ERP implementation failure is likely to be the most serious?

An ERP system is a sophisticated form of relational database software; within each module, data are stored in tables. In which modules would you expect to find "employee ID" as a field in one or more tables: (i) customer relationship management, (ii) human resource management, (iii) supply chain management.

Which of the following statements is true?

A company engaged in B2C e-business needs to create a new computer network. The process of creating the network would benefit most from:

Organizations that implement ERP systems bear the risk of project failure for a variety of reasons, one of which is inadequate education and training. Complete the table below to develop an enterprise risk management plan that addresses that risk. Internal environment: top management demonstrates supportRisk response: ReduceControl activities: Plan specific training workshops.Information & communication: Publicize the plan in newslettersMonitoring: Assess employee knowledge before and after tr

Bumble Beasley runs a medium-sized consulting firm with offices throughout the United States and Europe. For the past several years, the firm has provided continuing education to its 500 employees via monthly seminars in various locations. But, travel costs are becoming prohibitively expensive, leading Bumble to look for other ways to provide continuing education. Bumble has contacted Training Services Unlimited, an application service provider that specializes in delivering Web-based training on various topics to professional services firms.What type of ASP is Training Services Unlimited? What are the advantages and disadvantages of using their services? Discuss the nature and value of a SAS 70 audit within the context of this case.

Umble and Umble suggested six necessary conditions for a successful ERP implementation. Expectancy theory can be useful in achieving all of the following conditions except:

TWR Corporation attempted to implement its first ERP system using the systems development life cycle, but the project was deemed a failure. Some of the actions that led to the failure are listed below. For each one, indicate the major cause of ERP implementation failure suggested by Umble and Umble that most clearly applies. Do not use any major cause more than once. A. Employees using the ERP system were expected to learn how to use the system after it was operational. B. Employees who input information to the system made errors. C. Only employees from the information systems department were on the project team. D. The company president missed most of the planning meetings. E. The ERP project team leader predicted a 90% reduction in information technology costs after the system was implemented. F. The project team leader promised that no-one would lose their job as a result of ERP system implementation. G. The project team skipped steps in the systems development life cycle. H. The system implemented could not be customized for TWR's operations. I. TWR continued to rely on paper-based forms and spreadsheet software to track inventory.j. TWR's existing computers could not run the software fast enough.

RVW Corporation uses an enterprise resource planning system. An accountant wants to create a report of the last month's purchases sorted by vendor that also includes the name of the purchasing agent who assisted with each transaction. Which modules of the ERP system will provide the relevant information?